CBS Customer Service Representative

Description

Job Summary: The CBS Customer Service Representative ensures accurate billing and request management by applying precise pricing and commercial terms. Key Highlights: 1. Customer service and administrative experience 2. Advanced English proficiency (C1 level) 3. Promotes ethics, professional development, and well-being CBS Customer Service Representative**About Michelin** Michelin is building a global leader in high-performance compounds and life-changing experiences. A pioneer in engineered materials for over 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Leveraging its deep expertise in polymeric compounds, Michelin continuously innovates to manufacture high-quality tires and components for critical applications across demanding fields such as mobility, construction, aerospace, low-carbon energy, and healthcare. Careful attention to its products and deep customer understanding inspire Michelin to deliver the best experiences—ranging from data- and AI-driven connected solutions for professional fleets to recommendations of exceptional restaurants and hotels curated by the MICHELIN Guide. Headquartered in Clermont\-Ferrand, France, Michelin operates in 175 countries and employs 132,200 people. **About Michelin** Michelin is building a global leader in high-performance compounds and life-changing experiences. A pioneer in engineered materials for over 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Leveraging its deep expertise in polymeric compounds, Michelin continuously innovates to manufacture high-quality tires and components for critical applications across demanding fields such as mobility, construction, aerospace, low-carbon energy, and healthcare. Careful attention to its products and deep customer understanding inspire Michelin to deliver the best experiences—ranging from data- and AI-driven connected solutions for professional fleets to recommendations of exceptional restaurants and hotels curated by the MICHELIN Guide. Headquartered in Clermont\-Ferrand, France, Michelin operates in 175 countries and employs 132,200 people. **CBS CUSTOMER SERVICE REPRESENTATIVE** Mission: Ensure accurate and timely billing to customers for products and services by applying precise pricing and commercial terms. Contribute to managing customer requests. What does a typical day look like? ### **Commercial Terms & Conditions (CTC) and Pricing Management** * Analyze and challenge the feasibility of commercial terms and conditions based on business requirements. * Verify the accuracy and consistency of collected information before entering it into the information system. * Configure pricing and commercial terms and conditions in the information system. * Identify rejections and manage corresponding corrections within the information system. * Perform data cleansing to remove obsolete, unused, duplicate, or incorrect information from the system. ### **Request Management** * Gather customer requests and complaints related to pricing and commercial terms and conditions. * Analyze requests and provide appropriate solutions or responses. * Maintain contact with the customer, follow up, and close the service process. * Conduct root cause analysis and implement corrective actions to prevent recurrence. * Share recurring issues with relevant internal partners to identify solutions. ### **Financial Transaction Traceability** * Ensure traceability of financial transactions regardless of payment type to meet audit requirements. * Prepare and archive all supporting documentation in accordance with applicable regulations in the relevant territory. ### **Applying and Improving Work Methods** * Apply legal, tax, and internal control regulations (including seizure rules). * Recommend actions and improvements to increase work method efficiency, internal control compliance, and customer satisfaction. What are the requirements for this position? * 1–2 years of experience in administrative or customer-facing roles. * Advanced English, C1 level\. This role provides direct support to U.S. customers. * Teamwork, problem-solving, and customer orientation. * Valid visa and passport preferred. **What will you find with us?** * An environment that promotes ethics, professional development, and well-being. * Global exposure and collaboration with international teams. * Training, growth, and professional mobility programs within Michelin. * A culture that values respect, integrity, and innovation. Industrias Michelin, S.A. de C.V., CAMSO Distribución México, S.A. de C.V., Michelin México Services, S.A. de C.V. and/or Michelin Sascar México, S.A. de C.V. are responsible for the use and protection of your personal data, and hereby guarantee that your personal information will be used solely for purposes directly related and necessary to your job application: * Identification and contact. * Creation of your applicant file. * Evaluation of your job application according to our selection and/or recruitment process. * Verification of the information you provide. Your personal data may only be transferred to companies within our group, for consideration for any available positions. Your personal information will be safeguarded under strict confidentiality to reasonably prevent unauthorized use or disclosure. We have implemented physical, technical, and administrative security measures in compliance with applicable regulations, and by applying to this position you agree to share the necessary information and its processing. You retain your ARCO rights at all times. For further information, please request the full privacy notice. Industrias Michelin, S.A. de C.V., CAMSO Distribución México, S.A. de C.V., Michelin México Services, S.A. de C.V. and/or Michelin Sascar México, S.A. de C.V. are responsible for the use and protection of your personal data, and hereby guarantee that your personal information will be used solely for purposes directly related and necessary to your job application: * Identification and contact. * Creation of your applicant file. * Evaluation of your job application according to our selection and/or recruitment process. * Verification of the information you provide. Your personal data may only be transferred to companies within our group, for consideration for any available positions. Your personal information will be safeguarded under strict confidentiality to reasonably prevent unauthorized use or disclosure. We have implemented physical, technical, and administrative security measures in compliance with applicable regulations, and by applying to this position you agree to share the necessary information and its processing. You retain your ARCO rights at all times. For further information, please request the full privacy notice.