Type B Store Manager

Description

Job Summary: Oversee daily store operations, ensuring compliance with sales and customer service KPIs, managing inventory and assets, and developing high-performing teams. Key Highlights: 1. Lead and train teams to achieve sales and service goals. 2. Develop strategies to meet sales and service KPIs. 3. Ensure optimal store operations and customer experience. **Header \- External** ------------------------- Entity: Veracruz Location Type: Xalapa Store Unefon **Position Objective BTP** ------------------------------- * Supervise daily store operations to ensure compliance with sales and customer service KPIs through strategy development. * Be responsible for inventory and asset management. * Ensure proper execution of Our Promise with each of our customers and supervise daily store operations to guarantee compliance with operational management roles, as well as positive results in EBITDA, churn, and revenue. **Key BTP Responsibilities** ------------------------------------- * Select and train team members to meet sales and service KPIs according to business needs. Verify that all staff understand and master commercial offerings, promotions, systems, and policies to comply with standards and processes. * Develop high-performing teams based on the Our Promise methodology within stores. Supervise staff to meet and exceed assigned targets, and develop them to increase individual productivity. Supervise the in-store sales floor experience and ensure the best possible customer experience. * Guarantee proper store operations by remaining on the sales floor, providing coaching, and using Kronos to assign staff appropriately to high-traffic zones and to meet business needs and special launch events. Maintain appropriate inventory levels aligned with sales forecasts, and supervise and prevent stockouts. * Proficiency in statistical data and metrics for decision-making, generating an action plan to ensure sales and service performance levels. Development of strategies to meet KPIs based on observation, analysis of customer traffic, business knowledge, and competitor awareness. * Prevent, detect, and minimize fraud cases while maintaining control over assets, inventory, and store image. Ensure all applicable government procedures are current. * Conduct customer visits as required by operational needs. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Completed Bachelor’s Degree (Diploma and Professional License) Preferred Education: Master’s Degree in Sales and/or Administration * *If selected as the candidate and lacking the required educational qualification, you must sign a commitment letter to begin and/or complete the required degree level, and additionally participate in the “Challenge: Complete Your Studies” program.* **Experience (Minimum and Preferred)** ---------------------------------- **Minimum** 5 years managing quotas, sales teams, budgets, opening new markets and accounts, and managing customer portfolios. **Preferred** 7 years in the Communications/Technology sector, managing quotas, sales teams, budgets, opening new markets and accounts, and managing customer portfolios. **Required Licenses/Certifications** ---------------------------------------- NA **Languages (Speaking, Writing, Reading)** --------------------------------- English 50% **Required Computer Software** ---------------------------------- * Office. * CRM (Sales) * AVS. **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social status, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Furthermore, we foster equity of conditions by implementing reasonable accommodations within the workplace.