Job Summary: We are seeking a Level 1 Application Technical Support Analyst to provide remote and telephone support—ideal for those beginning their IT career. Key Highlights: 1. Opportunity to start or develop a professional career in technology. 2. Ongoing training and opportunities for professional development. 3. Excellent work environment. ### **Level 1 Application Technical Support Analyst – Part-Time Afternoon Shift (South Zone, CDMX)** **Join our technical support team and launch your professional career in technology!** At our Service Desk, we are looking for enthusiastic, eager-to-learn talent to deliver first-level technical support to our users. Whether you are just starting your IT career or have basic experience, this is your opportunity. **What We Are Looking For:*** Students, interns, or graduates in **Computer Systems Engineering, Computer Science, or related fields** * **Minimum 6 months’ experience in remote or telephone technical support** * (Professional internships or social service may be accepted as experience) * We also consider **recent graduates with no prior experience** * Age: **18 to 40 years old** * **Ability to commute to the location** (residence no more than 1.5 hours from the workplace) **Desired Knowledge:*** Basic knowledge of **SQL Server** * Fundamentals of **networks and connectivity** * Basic knowledge of **Windows Server** **Main Responsibilities:*** Handle and resolve **incidents remotely and via telephone** * Escalate technical issues to supervisors when necessary * Properly document solutions provided **What We Offer:*** **Gross monthly salary: $10,186.14** * **Monthly productivity bonus: $750** * **Statutory and above-statutory benefits from day one** * Ongoing training and **opportunities for professional development** * **Excellent work environment** **Schedule:*** Monday to Sunday, **3:00 p.m. to 9:00 p.m.** * Rotating weekly days off **Work Location:** Cda. de Relox, Chimalistac, Álvaro Obregón (a short walk from Metrobús Dr. Gálvez – Line 1\) **Accelerate your IT career with us!** Apply today and join a company that invests in young and developing talent.