We are looking for a **Guest Service Agent** to join our team at PLANET HOLLYWOOD CANCÚN. In this position, you will be responsible for serving as the guest’s point of contact during their stay, providing information, resolving inquiries, and addressing requests in coordination with the relevant departments, with the goal of creating satisfying experiences—ensuring the Guest returns, while identifying opportunities for improvement to optimize processes and enhance the guest experience. **Requirements:** * Bachelor’s degree in Business Administration or Tourism * 1 year of experience in the position * Advanced English * Basic French * Knowledge of service standards * High conflict resolution skills * Experience in hotels with +800 rooms * Experience with FIORI SAP system (desirable) If you have an unwavering commitment to service excellence and a passion for luxury tourism, this opportunity is for you. **We offer:** * Staff transportation * Grocery vouchers * Savings fund * Uniforms * English classes * Gym access for employees * Career development plans Join our team and become part of an unforgettable Phabulous experience.