Job Summary: We are seeking a Technical Support Engineer to provide timely assistance for computer equipment, performing maintenance, installation, and system configuration. Key Highlights: 1. Second-level technical support for computer equipment. 2. Preventive and corrective maintenance of hardware and software. 3. Operating system configuration and information migration. Grupo Findep is searching for new talent. Financiera Independencia belongs to Grupo Findep, a Mexican financial group where human value is fundamental in its daily operations. Therefore, we seek committed, honest collaborators eager to join our UNSTOPPABLE FORCE as: **TECHNICAL SUPPORT ENGINEER (Willingness to travel)** **Requirements:** * Academic Background: Bachelor’s degree in Computer Systems, Informatics, Communications and Electronics Engineering, or Systems Engineering. * Knowledge Areas: Networks, Hardware, and Software. * Software: Windows, Linux, macOS, Office, VPN. **Objective**: Provide and ensure correct and timely technical support at the second level for issues reported on the group’s users’ computer equipment. **Responsibilities:** * Preventive and/or corrective maintenance and repair of computer equipment. * Provide internal customer support remotely (telephone/internet) and/or on-site. * Install and configure operating systems, as well as maintain and configure software on the group’s computer equipment. * Create images for operating system cloning. * Perform information migrations and/or backups, as well as configure equipment for user reassignment. * Willingness to travel to perform information migrations and/or backups, as well as configure equipment for user reassignment. **Knowledge Requirements:** * **Technical support tools and procedures** * **Electronics** * **Software** **Compensation and Additional Benefits** **Gross Monthly Salary: $ 12,000 GROSS** **Life Insurance** **Work Location: Santa Fe / Periférico** **Working Hours: Monday to Friday, with willingness to travel**