Technical Support

Description

Job Summary: We are seeking a committed and proactive Technical Support / IT Analyst to ensure the operational continuity of our technology infrastructure and the integrity of information. Key Highlights: 1. Key role in operational continuity and technological security. 2. Opportunity for professional growth in project management. 3. Dynamic environment focused on problem-solving. Are you passionate about technology and problem-solving? We are looking for a committed and proactive **Technical Support / IT Analyst** to ensure the operational continuity of our technology infrastructure. **Job Objective:** Ensure operational continuity and information integrity for the company through comprehensive technical support (on-site and remote), effectively resolving hardware, software, and connectivity tickets. Additionally, manage the asset lifecycle (inventory updates, equipment delivery and collection), execute data backup strategies (emails, NAS, servers), and maintain physical security infrastructure (CCTV) to ensure a stable and protected technological environment. **Requirements:** * Education: **TSU, Engineering, or Bachelor’s degree in IT, Systems, Networking, or related field**. * Experience: **Minimum 1 year** in technical support (on-site and/or remote). * Hardware and software * Networks and connectivity * Active Directory * Backups and NAS * CCTV and physical security * Service-oriented attitude and effective communication * Organization and teamwork * Analytical thinking and problem-solving * Proactivity and continuous learning **Key Responsibilities:** * Receive, classify, and track incidents via the ticketing system (email/phone), ensuring adherence to response time SLAs * Diagnose failures, replace mechanical hard drives with SSDs, upgrade RAM, and replace faulty power supplies * Process manufacturer warranties or in-warranty equipment repairs with vendors * Perform preventive maintenance—physical cleaning (blowing out dust, component cleaning) and logical maintenance (deleting temporary files, disk defragmentation)—on PCs and laptops semiannually or annually * Diagnose and resolve connectivity and network issues within workstations * Crimp network cables, install new network outlets, cable rack management, and patch services at the communications site * Configure static/dynamic IP addresses, DNS, gateways, and resolve IP conflicts * Physically install cameras, configure DVR/NVR systems, extract incident-related recordings, and verify proper HDD recording functionality * Visually inspect servers, check air conditioning at the site, and monitor UPS (uninterruptible power supply) status to ensure battery functionality * Remotely troubleshoot issues using tools such as TeamViewer, AnyDesk, or Windows Remote Desktop for *Home Office* users or branch offices * Administer the IT inventory (additions, deletions, updates) * Execute *Onboarding/Offboarding* processes (preparation, delivery, and collection of equipment for employees) * Perform email (PST/Cloud) and user device backups * Administer and monitor NAS storage units and server backups * Create new users, deactivate departing users, reset passwords, and manage Active Directory security groups * Install, configure, and troubleshoot software suites including: Microsoft Office (Outlook, Excel, Word), Google Workspace, Teams, Zoom, etc. * Install, configure, and troubleshoot printers (local and network), scanners, projectors, and videoconferencing equipment **Desired Competencies:** * Proactivity and self-management * Analytical and structured thinking * Effective communication * Organization and planning * Results-oriented mindset and continuous improvement **We Offer:** * **Monthly salary:** $14,400 * **Performance bonuses (KPI-based)** * **Statutory benefits** * **Stable employment contract**, with potential transition to permanent staff * **Professional growth** and development in project management **Schedule and Location:** * Monday to Friday, 9:30 a.m. to 6:30 p.m. * Work modality: **100% on-site** * Location: **Valle Oriente, Monterrey** Build your career in projects and technology with us! **Apply today and join a growing organization.** Employment type: Full-time Salary: $14,400.00 per month Benefits: * Salary increases * Option for indefinite-term contract Education: * Completed bachelor’s degree (Preferred) Experience: * Technical support: 1 year (Required) Workplace: On-site employment