Shift Supervisor

Description

Position Summary: Krispy Kreme Mexico is seeking a passionate Shift Supervisor with a love for coffee and customer service to supervise and coordinate the team, ensuring a unique experience for customers. Key Highlights: 1. Leads and coordinates the team in a dynamic café environment. 2. Ensures product quality and excellent customer service. 3. Resolves issues and motivates new staff. **Krispy Kreme Mexico is hiring a Shift Supervisor in Valle Del Mirador \- Monterrey, Nuevo León** ----------------------------------------------------------------------------------------- Krispy Kreme Mexico is hiring a Shift Supervisor in Valle Oriente \- Monterrey, Nuevo León **We are hiring! \| Shift Supervisor Café** Are you passionate about coffee and customer service? Join our team as a **Shift Supervisor** and make every shift a unique experience for our customers! **Location:** Galerías Valle Oriente **Rotating shifts:** Opening: 08:00–16:00 / Mid-shift: 11:00–19:00 / Closing: 14:00–22:00 **Responsibilities:** * Supervise and coordinate the team during the assigned shift. * Ensure excellent customer service. * Guarantee product quality and compliance with brand standards. * Handle cash register operations, inventory management, and store opening/closing procedures. * Resolve problems or unexpected situations quickly and effectively. * Motivate and train new staff during the shift. * Provide operational support to the store. **Requirements:** * Prior experience in cafés, restaurants, or similar roles. * Positive, customer-oriented attitude. * Availability to work weekends and holidays. * Education: Completed high school. **WE OFFER:** * Base monthly salary of MXN 14,420, paid biweekly via HSBC. * Biweekly transportation allowance of MXN 650. * Performance-based incentive starting from the 3rd month, up to 3 days’ salary (MXN 1,442). * Training and professional development. * Statutory benefits: Social security, vacation days, year-end bonus (aguinaldo), vacation premium, and profit sharing. **Additional benefits for being a Krispy Kremer:** * Life insurance. * Fully complimentary uniforms. * Four additional personal days beyond your vacation entitlement after completing 6 months with the brand! * FREE doughnuts to share with your family. * 50% discount on Krispy Kreme brand products. * Free medical care via the Bienestar app (psychologist, nutritionist, veterinarian, general physician, and virtual gym). * Bereavement leave and financial assistance for immediate family members’ passing. * Additional leave for marriage; maternity leave up to 6 months without pay; paternity leave plus 15 days with pay. * Birthday leave with pay. **Desired education level:** High School (Upper Secondary) **Desired experience level:** Mid-level **Departmental function:** Customer Service **Industry:** Food and Beverage *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0357287f00004100fb982c\&source\=indeed*