Technical Support

Description

Job Summary: Grupo Davina is seeking personnel to provide technical support, managing and resolving technical issues while collaborating on the continuous improvement of processes. Key Highlights: 1. Collaborative and dynamic work environment 2. Professional development opportunities Grupo Davina is seeking personnel to provide TECHNICAL SUPPORT for a major company: · Requirements: Completed degree: Bachelor's/Engineering in Computer Systems (or related fields); PROFESSIONAL LICENSE, GRADUATION LETTER, OR PROFESSIONAL ID CARD IS MANDATORY Knowledge of support systems and tools Knowledge of SQL Prior experience in technical support (internships in this field are also acceptable) Availability to work in San Nicolás de los Garza Availability to rotate shifts between remote and on-site work. · Competencies: Knowledge of computer systems, networks, and software applications Effective communication Problem-solving skills Customer service orientation Attention to detail · Responsibilities: Manage and resolve technical issues for our customers. Coordinate with various departments to ensure issue resolution. Analyze technical reports and generate effective solutions. Collaborate on the continuous improvement of support processes. · We Offer: $12,000 tax-free monthly salary + Statutory Benefits · We offer a collaborative and dynamic work environment, plus professional development opportunities! · Join GRUPO DAVINA and contribute to our team’s success with your technical support experience and skills... Apply now!. -Requirements- Minimum Education: Higher Education – Bachelor's Degree 1 year of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist