Front Operator at Totalplay

Description

Job Summary: We are seeking a technical support professional for Totalplay in MTY, responsible for customer telephone support and achievement of KPIs such as quality and adherence. Key Highlights: 1. Customer support via telephone and resolution of technical issues 2. Achievement of key performance indicators such as quality and coding 3. Generation of reports and escalation of problems to the second level Totalplay Job Opportunity: We are looking for a professional for the Technical Support role at Totalplay in our MTY office. Responsibilities: Customer support via telephone Achievement of campaign KPIs, which include: Quality, Coding, Returned Tickets, and Adherence Responding to all incoming customer calls and/or internal transfers. Customer service, technical issue resolution, report generation, escalation to second level, invoice dispatch, balance clarifications. · Requirements: Prior experience in technical support. Effective communication skills and attention to detail. · Benefits: Statutory benefits Performance bonus Work schedule from Monday to Saturday: 10:00 AM to 6:00 PM (8 hours daily) Training shift from 9:00 AM to 5:00 PM Gross monthly base salary: $10,300 MXN + variable compensation ranging from $2,000 to $4,500 MXN per month. -Requirements- Minimum education: Upper secondary education – General High School Diploma years of experience Knowledge: Microsoft Office, Customer Service, Customer Support Keywords: operator, operario, operator