Community Manager

Description

Job Summary: We are seeking a Community Manager and Digital Marketing Specialist to manage social media, handle customers and leads, and create content for a pioneering medical institution specializing in fertility. Key Highlights: 1. Opportunity for professional growth at a pioneering medical institution. 2. Key role in social media management and digital customer service. 3. Development of commercial and communication strategies. We are a pioneering medical institution in fertility treatments and assisted reproduction in Mexico. At **IECH**, we believe in the power of people to transform ideas into results. If you are passionate, committed, and eager to grow professionally, we want to meet you. **Requirements** * Education: Bachelor’s degree in **Marketing, Communications**, or related field. * Age: 25 years or older. * Excellent communication skills and empathy * Strong organizational and follow-up abilities * Proactivity and service-oriented attitude **Experience** * 1–3 years managing social media and handling customers via digital channels, with focus on prospect (lead) tracking and conversion to appointments or sales. * Experience managing platforms such as WhatsApp, social media, and CRM systems. * Experience responding to messages, resolving frequently asked questions, and conducting commercial follow-ups. * Digital content writing (copywriting), maintaining brand consistency, plus ability to organize and update customer information and conduct structured follow-ups. * Prior experience in **digital campaigns (Meta Ads, Google Ads)** is highly valued, as well as the ability to **identify customer needs, objections, and insights** to improve commercial and communication strategies. * Desired tools: Clientify, Meta Business Suite, Metricool, Asana, Google Drive, and messaging platforms. **Basic proficiency in Canva or other digital editing and design tools is desirable.** **Responsibilities** * Community Management: Manage messages, comments, and interactions across IECH’s social media and digital channels, ensuring appropriate response times and maintaining a brand-aligned tone. * Lead Follow-up: Conduct initial follow-up with prospects from Meta Ads, Google Ads, and organic content campaigns—assessing intent, collecting key data, and guiding them through the process until appointment scheduling. * Customer Support & FAQs: Address recurring patient inquiries regarding examinations, initial procedures, types of care, and proper referral pathways, using pre-approved scripts and guidelines. * Copywriting and Content Creation: Draft monthly content calendars, captions, short campaign copies, stories, and other digital communication materials, maintaining consistency with IECH’s brand voice. * CRM Data Entry and Updates: Accurately capture and update lead information in Clientify, ensuring traceability, orderly follow-up, and complete fields for subsequent analysis. * Patient Insight Identification: Detect frequent questions, recurring objections, and topics of interest within the community to inform content strategy and enhance commercial communication. **What We Offer?** * Statutory benefits with full IMSS contributions * 21-day year-end bonus * Subsidized cafeteria (50% subsidy) * Monthly food vouchers equal to 7% of base salary **(paid directly to payroll)** * 10% punctuality and attendance bonus **(paid directly to payroll)** * **Work schedule: Monday–Thursday, 10:00 AM–7:30 PM; Friday, 8:00 AM–3:00 PM; Saturday, 8:00 AM–3:00 PM** * Bi-weekly salary \+ **mobile phone usage bonus and attractive commissions.** Employment Type: Full-time Salary: $14,000\.00 \- $16,000\.00 per month Benefits: * Discounted cafeteria service * Food vouchers Work Location: On-site employment