Member Experience Supervisor

Description

Position Summary: Coordinate logistics related to guest reception, stay, and implementation of member benefits, while supervising Butler and Concierge activities. Key Highlights: 1. Opportunity for career development within an international luxury hotel group 2. Coordination of logistics and supervision of teams delivering the member experience 3. Career development plan and benefits exceeding statutory requirements PAM Hotels is a luxury hotel group operating across multiple tourist destinations, including Mexico, the Dominican Republic, and the United States. We are seeking your talent for the role of: **Member Experience Supervisor** **Objective:** Coordinate logistics for member reception, stay, and benefit implementation by assigning and supervising Butler and Concierge activities. **Requirements:** * Bachelor’s degree in Business Administration, Hospitality, or related field. * Minimum 1 year of experience as a Supervisor. **Technical Skills:** * Advanced English proficiency. * Excellent writing and spelling skills. * Advanced proficiency in Microsoft Office Suite. **Desirable:** * Intermediate Portuguese proficiency. * Knowledge of Timeshare and/or Vacation Club operations. * Familiarity with AAA and/or Forbes standards. **We Offer:** * Benefits and perks exceeding statutory requirements (grocery vouchers, savings fund, life insurance, uniforms, transportation, and meals) * Career development plan At PAM Hotels, we provide equal employment opportunities, respecting gender identity and expression, without distinction based on age, race, religion, nationality, ancestry, pregnancy, disability, medical condition, marital status, sexual orientation, etc. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria when considering candidates for new roles.