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\n\n\nRequest ID: 32059","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761171571000","seoName":"lifeguard-hotel-xcaret-arte","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-carcel-publica/cate-other2/lifeguard-hotel-xcaret-arte-6414996119526612/","localIds":"89","cateId":null,"tid":null,"logParams":{"tid":"70f173c8-db50-42ab-917b-bf0727b3f8f8","sid":"b5455330-e723-4a5a-9604-0e3e85e9bc65"},"attrParams":{"summary":null,"highLight":["Bachillerato required"," Professional lifeguard certification"," 6 months experience desired"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace 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Bis 301, Centro, 77710 Playa del Carmen, Q.R., Mexico","infoId":"6384183457574512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Beach and Pool Coordinator (Lifeguard)","content":"**Company Description** \n\nWe are much more than a global leader. We welcome you as you are and help you find a job, a brand that matches your personality. \n\nWe support you to grow and learn every day, ensuring that work gives purpose to your life, so that during your journey with us, you can continue exploring the unlimited possibilities of Accor. \n\nBy joining Accor, each chapter of your story is yours to write, and together we can imagine the hospitality of tomorrow\n\n **Job Description** **Beach and Pool Coordinator (Lifeguard)**\n\n\nAt Fairmont Mayakoba, we are looking for a lifeguard committed to safety, service, and hospitality.\n\n\nIf you have experience, current certifications, speak English, and possess a proactive attitude, this is your opportunity to become part of an exclusive environment that values professionalism and excellence.\n\n\nWhat you will do:\n\n* Contribute to the implementation of Service and Prevention policies and procedures to ensure the safety and well-being of our Guests, Colleagues, and Visitors, as well as protection of property.\n* Immediately respond to any risks affecting the Hotel, our Guests, Colleagues, and Visitors.\n* Ability to anticipate situations that could risk the Hotel's reputation.\n* Report all incidents and accidents occurring within the premises.\n* Maintain an active role in programs, drills, emergencies, crises, and evacuations.\n\n **Requirements** \n\n* Current certification in First Aid, as well as certification as a Lifeguard.\n* Minimum (06\\) months of experience in the position or more, accident prevention, positive attitude, work responsibility.\n* Basic first aid skills relevant to the position.\n* Experience in Water Rescue and Aquatic Rescue.\n* Organized, friendly, and team-oriented.\n* Accustomed to working under pressure.\n* Intermediate \\- advanced English proficiency.\n* Professional personal appearance.\n* High degree of responsibility.\n* Immediate response to any situation.\n* Ability to work under pressure\n\n \n\n**Additional Information** **Our Commitment to Diversity and Inclusion:**\n\n\nWe are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.\n\n**Why Work at Accor?**\n\n\nWe are much more than a global leader. We welcome you as you are and you can find a job and a brand that matches your personality. We support you to grow and learn every day, ensuring that work gives purpose to your life, so that during your journey with us, you can continue exploring the unlimited possibilities of Accor. By joining Accor, each chapter of your story is yours to write, and together we can imagine the hospitality of tomorrow.\n\n\nDiscover the life that awaits you at Accor, visit https://careers.accor.com/\n\n\nDo what you love, care for the world, dare to challenge the status quo! \\#BELIMITLESS","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1758764332000","seoName":"beach-and-pool-coordinator-lifeguard","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-carcel-publica/cate-other2/beach-and-pool-coordinator-lifeguard-6384183457574512/","localIds":"89","cateId":null,"tid":null,"logParams":{"tid":"dd89a660-6c34-4596-b628-7430c5757635","sid":"b5455330-e723-4a5a-9604-0e3e85e9bc65"},"attrParams":{"summary":null,"highLight":["Beach and pool safety supervision"," Current certification in first aid"," Experience in water rescue"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Playa del Carmen,Quintana Roo","unit":null}]},"addDate":1758764332622,"categoryName":"Other","postCode":null,"secondCateCode":"sport-recreation","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"1261,1289,1553","location":"C. 2 Nte. 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This includes but is not limited to;**\n\n\n\t+ **Supervise all necessary documents that have been prepared by the agents, such as registration cards, guest folio accounts as well as any other item that may support efficient and timely check\\-in/out processes.**\n\t+ **Ensuring that the team is updating any guest information and preferences.**\n\t+ **Audit the check out process for the front desk and check in/check out process for the greeters.**\n\t+ **Making sure of the prompt and tactful response to any guest complaint that may arise.**\n\t+ **Ensuring to teach the team the correct billing revision according to Front Desk policies and procedures.**\n\t+ **Supervise the constant training for the front desk agents, greeters, kids club and water sports team making sure they understand tasks, SOS, SOPs and Standards**\n\t+ **Making sure that any irregularities and discrepancies are recorded and brought to the attention of the MOD and/or General Manager.**\n\t+ **Processing and auditing guest check\\-outs and giving guests a fond farewell.**\n\t+ **Making constant audits to ensure Forbes and Auberge Standards, policies and procedures in the department are properly understood and followed through.**\n\t+ **Supervise and maintain a very high standard of personal hygiene, behavior and grooming standards of the team.**\n\t+ **Cooperate and coordinate teamwork with other departments.**\n* **Act as an ambassador of the hotel by providing Guests any reservation, information, amenities, area attractions, spa, and dining booking, as needed.**\n* **Own any incidents that arise with guests by addressing and following up on them until guest is recovered and action plan is put in place**\n* **Organize and maintain the Reception counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental out procedures.**\n* **Is familiar with all Etereo \\& Kanai Complex facilities so as to be able to address, assist and actively sell services to guests.**\n* **Must share clear expectations to the team**\n* **The Front of the House Supervisor has to be able to identify improvement points and work in action plans with the Front of the House Manager.**\n* **Must maintain excellent relationships within the Guest Service Department and must familiarize oneself with the operations and priorities of all other hotel operating departments.**\n* **Perform other duties as directed, developed or assigned.**\n\n **Qualifications** **Required Qualifications**\n\n* **A genuine affinity for interacting meaningfully and positively with Etereo teammates.**\n* **Self\\-confidence and leadership skills**\n* **Two years’ experience at a hotel**\n* **Able to work on a flexible schedule, including weekends and holidays, according to department needs**\n* **Drive to learn multiple computer programs and continually refine processes..**\n* **Ability to clearly communicate in English with guests, employees, owners, and management both orally and in writing.**\n* **Ability to handle multiple tasks at the same time seamlessly, prioritizing with utmost care for the guest experience, including balancing operating computer programs, in\\-person guest needs, and professional telephone interaction.**\n* **Ability to think critically and solve problems as they arise.**\n* **Ability to compute basic mathematical calculations.**\n* **Ability to input and access data in a computer.**\n* **Ability to be a clear thinker and remain calm under pressure.**\n* **Ability to maintain the confidentiality of guest information and designated hotel data.**\n* **Ability to work cohesively with other departments and individuals as part of a team.**\n* **Ability to prioritize and follow up on work assignments.**\n* **Awareness and sensitivity to the concept of luxury and quality**\n* **Responsive and genuine with guests and colleagues**\n* **Incorporates customer information as part of the overall strategy**\n* **Understands the value of employees, customers and profit link**\n* **Confident with guest interactions**\n* **Communicates and compelling vision**\n* **Inspires co\\-operation and commitment**\n* **Has a sense of urgency**\n* **Communicates clearly and persuasively**\n* **Open to feedback and learning**\n* **Achievement and goal oriented**\n\n **Additional Information** **Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, and residences. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas, and gracious yet unobtrusive service. With 21 one\\-of\\-a\\-kind hotels and resorts, with 7 in the announced pipeline, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Linked In, Facebook, Twitter, and Instagram: @AubergeResorts and \\#AlwaysAuberge.**\n\n**Our mission is to be the best\\-loved manager of one\\-of\\-a\\-kind luxury properties and experiences. Auberge is a family of intimate, one\\-of\\-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveller. 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Promoting youth programs and activities at the club, establishing genuine caring relationships with each child and parent, holding pediatric first aid and babysitting certifications, participating in daily activities such as arts and crafts, story time, singing songs, playing games, and helping maintain all facilities clean and organized.\n\n* Apply and ensure adherence to Auberge operational standards as well as Forbes standards.\n* Must be able to practice the company’s philosophy and culture by applying quality pillars daily to ensure guest satisfaction and achievement of our mission.\n* Assist in planning and executing recreational activities for children visiting the Kids Club / Water Activities.\n* Supervise children during activities, ensuring a safe and positive environment.\n* Collaborate in implementing programs and special events.\n* Participate in preparing materials and resources required for activities.\n* Provide genuine care and attention to children as needed.\n* Must be informed of all events, services, and schedules across the entire resort.\n* Maintain your work area clean and in good condition.\n* Be familiar with and comply with all hotel policies and procedures.\n* Ensure every child is registered and parents have signed the liability waiver form upon drop-off.\n* Receive guest requests and ensure follow-up with the appropriate resort personnel to fulfill them.\n* Follow up on guest-reported incidents using the proper format (G.I.R), ensuring resolution to guest satisfaction.\n* Perform tasks assigned by immediate supervisor and management.\n* Participate in team-building and training activities, whether on-site or off-site.\n* Apply first aid knowledge when necessary.\n* Control costs through proper management of work materials.\n* Organize, coordinate, manage, and operate daily program activities designed for children staying at the resort.\n* Suggest ideas to keep the activity program updated and continuously improved.\n\n \n\n**Requirements** \n\n* Fluent English (B2 level).\n* Previous experience in child care or children's entertainment.\n* Knowledge and skills in conducting water-based activities.\n* Positive and enthusiastic attitude when interacting with children.\n* Pediatric first aid certification.\n* Computer system knowledge and proficiency.\n* Ability to work effectively as part of a team in a dynamic environment.\n\n \n\n**Additional Information** \n\nAuberge Resorts Collection is a portfolio of exceptional hotels, resorts, residences, and private clubs. 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Location:
Carcel Publica
Category:
Other

Indeed
Lifeguard
**Description:**
----------------
Do you have a business mindset? Are you looking for a dynamic, professional environment with a place for your ideas and room to grow in your career? If so, we want to meet you! We are looking for a **Lifeguard** at Grand Palladium Riviera Maya.
**PROFILE REQUIREMENTS**
* Minimum of 1 to 3 years of experience as a lifeguard in hotels. Knowledge of sea currents, first aid, and aquatic emergencies.
* Special conditions: providing first aid to traumatized guests and medical attention.
* Advanced Spanish and English.
**Requirements:**
---------------
**MAIN RESPONSIBILITIES AND TASKS**
* Carry out inspections of work equipment used in any emergency.
* Patrol beach and pool areas continuously, searching for and removing sharp or pointed objects that could injure guests.
* Keep the work area free of obstacles.
* Clearly mark off dangerous zones for swimmers.
* Monitor guests at all times.
* Conduct evacuation starting at 8:00 PM (depending on summer schedule).
* Assist guests and staff in case of accidents occurring in beach and pool areas.
* Support the security department at all times to improve performance during meteorological events.

C. 2 Nte. Bis 301, Centro, 77710 Playa del Carmen, Q.R., Mexico

Indeed
Lifeguard - Hotel Xcaret México
Lifeguard - Hotel Xcaret México
**Join Grupo Xcaret and do what you love most!**
**Education**
* Bachelor's degree
**Knowledge**
* Swimming in four strokes: freestyle, backstroke, butterfly, breaststroke
* First aid and cardiopulmonary resuscitation (CPR)
* Knowledge of sea conditions
* Interpretation of weather forecasts
* Water rescue techniques
* Confined water rescue
* Ensuring compliance with safety and hygiene regulations
* Execution of emergency procedures
**Skills**
* Use and handling of fire extinguishers
* Execution of basic life support procedures
* Use of first-aid kits
* Use of aquatic rescue equipment
* High observational capacity
* Advanced swimming ability
**Languages**
* English Level 2 - Basic
**Licenses and Certifications**
* Professional Lifeguard Certification
**Software or Tools**
* Aquatic rescue equipment
* Communication equipment
**Work Experience (in years/months)**
Preferred: 6 months
**Work Experience (by field)**
As a Professional Lifeguard
Application ID: 33325

C. 10 Nte. 55a, Gonzalo Guerrero, 77710 Playa del Carmen, Q.R., Mexico
Indeed
Adventure Host
Adventure Host
**Education**
* High school diploma
**Knowledge**
* Swimming in 4 styles: Freestyle, Backstroke, Breaststroke, Butterfly
* First aid and cardiopulmonary resuscitation (CPR)
* Knowledge of sea conditions
* Interpretation of weather reports
* Water rescue maneuvers
**Skills**
* Physical and health condition
* Service orientation
* Ease of expression
* Ethical behavior
**Languages**
* English Level 2\-Basic
**Licenses and Certifications**
* Professional Lifeguard Certification
**Software or Tools**
* Radio
* Rappelling equipment and tools
**Work Experience in years/months**
* 1 year cumulative experience
* 6 months in position
**Work Experience in areas**
* Lifeguard
* Visitor assistance
* Aquatic activities

C. 10 Nte. 55a, Gonzalo Guerrero, 77710 Playa del Carmen, Q.R., Mexico

Indeed
Shift Manager
**Shift Manager**
====================
Location: Hyatt Vivid Playa del Carmen
City:
Playa del Carmen, ROO, MX, 77710
Date: Oct 28, 2025
Are you someone who loves constant challenges and thrives on solving problems? Are you naturally curious and always willing to think outside the box to resolve a situation? Do you have a growth mindset and are seeking a career that grows with you? If so, you could be the talent we’re looking for in this role.
**Job Description**
--------------------------
As a Shift Manager, Lodging, you will be responsible for planning, directing, and coordinating the activities of an organization or department providing accommodations and other lodging services. In this role, the manager leads multiple teams to achieve departmental objectives, develops plans, and delivers exceptional service to our guests.
**Job Functions and Responsibilities**
--------------------------------------------
* Plan, direct, and coordinate daily operations of lodging and accommodation departments.
* Ensure exceptional guest service is provided by addressing any guest concerns or issues.
* Build and maintain strong relationships with team members, promoting a positive work environment.
* Oversee budgets, financial reports, and performance metrics to ensure financial goals are met.
* Develop and implement strategies to increase occupancy rates, improve guest satisfaction, and maximize revenue.
* Ensure compliance with local, state, and federal regulations, as well as company policies.
* Conduct periodic staff training and development initiatives to ensure staff competency and adherence to quality standards.
* Collaborate with other departments (e.g., marketing, sales) to develop promotional offers and marketing strategies.
* Complete additional tasks or responsibilities as assigned.
**Work Experience**
-----------------------
* Provides leadership to professional managers and associates
* Accountable for the performance and results of multiple teams
* Develops departmental plans
* Decision-making guided by department/district objectives
* Has 7 to 10 years of work experience
* Has 1 to 3 years of management experience
**Competencies**
----------------
Action Management
Business Experience
Advocating for Guest Needs
Impact
Innovation
Interpersonal Skills
Functional Job Knowledge
Leadership
Problem Solving
Talent Development
Teamwork and Collaboration**Education**
-------------
* Associate's or bachelor's degree in a related field preferred.
* An equivalent combination of education and experience will be considered.
**Certifications**
-------------------
* Certified Hotel Administrator (CHA)
* Certified Lodging Manager (CLM)
* Additional certifications may be required or preferred
Does this opportunity align with your aspirations? Your time is valuable, and we assure you this process will be worth every second. Feel free to submit your resume!
All applicants will be evaluated and considered for opportunities at PLAYA, without regard to race, color, religion, sex, sexual orientation, age, genetics, gender identity or expression, nationality, or disability.
Requisition ID: 16316
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Please follow this link to access our Job Search page to find available job opportunities in a more accessible way.
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C. 10 Nte. 55a, Gonzalo Guerrero, 77710 Playa del Carmen, Q.R., Mexico
Indeed
Visitor Service Host Xenses
Visitor Service Host Xenses
**Education**
* Bachelor's degree in Business Administration or Tourism
**Knowledge**
* Customer service,
* Complaint resolution and handling,
* Group management,
* Basic first aid,
* Fire extinguisher use,
* Effective communication,
* Interest in outdoor and adventure activities
**Skills**
* Initiative,
* Extroverted,
* Empathetic,
* Tolerant,
* Appreciation for nature and outdoor environments,
* Availability of time,
* Service-oriented,
* Good verbal communication,
* Group management.
**Languages**
* English Level 4\-Advanced
**Licenses and Certificates**
**Software or Tools**
* Communication equipment
* Basic Excel
* Basic Office Suite
**Work Experience in years/months**
2 years
**Work Experience in areas**
In customer service areas, Front Office

C. 10 Nte. 55a, Gonzalo Guerrero, 77710 Playa del Carmen, Q.R., Mexico
Indeed
Sargasso Operator
Sargasso Operator
**Join Grupo Xcaret to do what you love most!**
**Education**
* High school diploma
**Knowledge**
* Knowledge of nautical knots and mooring
* Cleaning and organization
* Inventory management
* Swimming
**Skills**
* Teamwork
* Adaptability to change
* Sense of urgency
**Languages**
* Not required
**Licenses and Certifications**
* Seaman's Book
**Software or Tools**
* Operation of Different Types of Vessels
* Boat Maintenance Tools
**Work Experience in years/months**
1 year of experience in the position
**Work Experience in areas**
Public Areas, Beach Cleaner, Pool Cleaner, Sailor or Lifeguard
Request ID: 31302

C. 10 Nte. 55a, Gonzalo Guerrero, 77710 Playa del Carmen, Q.R., Mexico

Indeed
Lifeguard - Hotel Xcaret Arte
Lifeguard \- Hotel Xcaret Arte
**Come to Grupo Xcaret to do what you love most!**
**Education**
* High school diploma
**Knowledge**
* Swimming in 4 styles: Freestyle, Backstroke, Breaststroke, Butterfly
* First aid and Cardiopulmonary Resuscitation
* Knowledge of sea conditions
* Interpretation of weather reports
* Water rescue maneuvers
* Rescue in confined waters
* Ensuring compliance with safety and hygiene regulations
* Execution of emergency procedures
**Skills**
* Use and handling of fire extinguishers
* Execution of basic life support procedures
* Use of first aid kit
* Use of aquatic rescue equipment
* High observation capacity
* High-level swimming ability
**Languages**
* English Level 2\-Basic
**Licenses and Certifications**
* Professional Lifeguard Certification
**Software or Tools**
* Aquatic Rescue Equipment
* Communication Devices
**Work Experience in years/months**
Desired 6 months
**Work Experience in areas**
As a Professional Lifeguard
Request ID: 32059

C. 10 Nte. 55a, Gonzalo Guerrero, 77710 Playa del Carmen, Q.R., Mexico

Indeed
Babysitter Exotic Travelers
Grupo Lomas provides unique experiences, generating trust and loyalty among travelers visiting Mexico. With tourism services such as travel agency, recreational activities, hotels, and ground transportation, we strive to ensure unique experiences for all visitors.
The vacation club EXOTIC TRAVELERS, a business unit belonging to Grupo Lomas, is looking for: Babysitter.
Are you interested in this position?
Job responsibilities: attend to and care for minors accompanying Guests during the sales presentation, aiming to provide them peace of mind and focus necessary to attend the product presentation.
* Organizes, arranges, cleans, and disinfects all items and equipment within the Kids Club before starting duties.
* Adapts established daily activities according to the children's ages.
* Ensures all Kids Club items are in good condition and pose no risk to children.
Requirements to join us:
* Service-level English
* Customer service attitude
* Completed or incomplete high school education
Workplace competencies to become part of our team:
* Integrity
* Flexibility
* Responsibility
Benefits we offer you:
* Employee transportation
* Employee dining facility
* Grocery vouchers
* Savings fund

C. 2 Nte. Bis 301, Centro, 77710 Playa del Carmen, Q.R., Mexico

Indeed
Beach and Pool Coordinator (Lifeguard)
**Company Description**
We are much more than a global leader. We welcome you as you are and help you find a job, a brand that matches your personality.
We support you to grow and learn every day, ensuring that work gives purpose to your life, so that during your journey with us, you can continue exploring the unlimited possibilities of Accor.
By joining Accor, each chapter of your story is yours to write, and together we can imagine the hospitality of tomorrow
**Job Description** **Beach and Pool Coordinator (Lifeguard)**
At Fairmont Mayakoba, we are looking for a lifeguard committed to safety, service, and hospitality.
If you have experience, current certifications, speak English, and possess a proactive attitude, this is your opportunity to become part of an exclusive environment that values professionalism and excellence.
What you will do:
* Contribute to the implementation of Service and Prevention policies and procedures to ensure the safety and well-being of our Guests, Colleagues, and Visitors, as well as protection of property.
* Immediately respond to any risks affecting the Hotel, our Guests, Colleagues, and Visitors.
* Ability to anticipate situations that could risk the Hotel's reputation.
* Report all incidents and accidents occurring within the premises.
* Maintain an active role in programs, drills, emergencies, crises, and evacuations.
**Requirements**
* Current certification in First Aid, as well as certification as a Lifeguard.
* Minimum (06\) months of experience in the position or more, accident prevention, positive attitude, work responsibility.
* Basic first aid skills relevant to the position.
* Experience in Water Rescue and Aquatic Rescue.
* Organized, friendly, and team-oriented.
* Accustomed to working under pressure.
* Intermediate \- advanced English proficiency.
* Professional personal appearance.
* High degree of responsibility.
* Immediate response to any situation.
* Ability to work under pressure
**Additional Information** **Our Commitment to Diversity and Inclusion:**
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
**Why Work at Accor?**
We are much more than a global leader. We welcome you as you are and you can find a job and a brand that matches your personality. We support you to grow and learn every day, ensuring that work gives purpose to your life, so that during your journey with us, you can continue exploring the unlimited possibilities of Accor. By joining Accor, each chapter of your story is yours to write, and together we can imagine the hospitality of tomorrow.
Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! \#BELIMITLESS

C. 2 Nte. Bis 301, Centro, 77710 Playa del Carmen, Q.R., Mexico

Indeed
Front of the House Supervisor
**Company Description** **Nestled along the coastal paradise of Riviera Maya on a pristine oceanfront site, remarkable for its lush and expansive mangrove gardens and deep white\-sand beach, an extraordinary resort is taking shape: Etéreo, a new destination from Auberge Resorts Collection opening late 2021, will bring a compelling luxury experience where guests can escape in perfect comfort and seclusion and enjoy a deep connection with nature and with one another.**
**Job Description*** **Ensure the guest experience meets or exceeds all the Auberge / Forbes quality and service standards from Check\-in to Check\-out. This includes but is not limited to;**
+ **Supervise all necessary documents that have been prepared by the agents, such as registration cards, guest folio accounts as well as any other item that may support efficient and timely check\-in/out processes.**
+ **Ensuring that the team is updating any guest information and preferences.**
+ **Audit the check out process for the front desk and check in/check out process for the greeters.**
+ **Making sure of the prompt and tactful response to any guest complaint that may arise.**
+ **Ensuring to teach the team the correct billing revision according to Front Desk policies and procedures.**
+ **Supervise the constant training for the front desk agents, greeters, kids club and water sports team making sure they understand tasks, SOS, SOPs and Standards**
+ **Making sure that any irregularities and discrepancies are recorded and brought to the attention of the MOD and/or General Manager.**
+ **Processing and auditing guest check\-outs and giving guests a fond farewell.**
+ **Making constant audits to ensure Forbes and Auberge Standards, policies and procedures in the department are properly understood and followed through.**
+ **Supervise and maintain a very high standard of personal hygiene, behavior and grooming standards of the team.**
+ **Cooperate and coordinate teamwork with other departments.**
* **Act as an ambassador of the hotel by providing Guests any reservation, information, amenities, area attractions, spa, and dining booking, as needed.**
* **Own any incidents that arise with guests by addressing and following up on them until guest is recovered and action plan is put in place**
* **Organize and maintain the Reception counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental out procedures.**
* **Is familiar with all Etereo \& Kanai Complex facilities so as to be able to address, assist and actively sell services to guests.**
* **Must share clear expectations to the team**
* **The Front of the House Supervisor has to be able to identify improvement points and work in action plans with the Front of the House Manager.**
* **Must maintain excellent relationships within the Guest Service Department and must familiarize oneself with the operations and priorities of all other hotel operating departments.**
* **Perform other duties as directed, developed or assigned.**
**Qualifications** **Required Qualifications**
* **A genuine affinity for interacting meaningfully and positively with Etereo teammates.**
* **Self\-confidence and leadership skills**
* **Two years’ experience at a hotel**
* **Able to work on a flexible schedule, including weekends and holidays, according to department needs**
* **Drive to learn multiple computer programs and continually refine processes..**
* **Ability to clearly communicate in English with guests, employees, owners, and management both orally and in writing.**
* **Ability to handle multiple tasks at the same time seamlessly, prioritizing with utmost care for the guest experience, including balancing operating computer programs, in\-person guest needs, and professional telephone interaction.**
* **Ability to think critically and solve problems as they arise.**
* **Ability to compute basic mathematical calculations.**
* **Ability to input and access data in a computer.**
* **Ability to be a clear thinker and remain calm under pressure.**
* **Ability to maintain the confidentiality of guest information and designated hotel data.**
* **Ability to work cohesively with other departments and individuals as part of a team.**
* **Ability to prioritize and follow up on work assignments.**
* **Awareness and sensitivity to the concept of luxury and quality**
* **Responsive and genuine with guests and colleagues**
* **Incorporates customer information as part of the overall strategy**
* **Understands the value of employees, customers and profit link**
* **Confident with guest interactions**
* **Communicates and compelling vision**
* **Inspires co\-operation and commitment**
* **Has a sense of urgency**
* **Communicates clearly and persuasively**
* **Open to feedback and learning**
* **Achievement and goal oriented**
**Additional Information** **Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, and residences. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative spas, and gracious yet unobtrusive service. With 21 one\-of\-a\-kind hotels and resorts, with 7 in the announced pipeline, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Linked In, Facebook, Twitter, and Instagram: @AubergeResorts and \#AlwaysAuberge.**
**Our mission is to be the best\-loved manager of one\-of\-a\-kind luxury properties and experiences. Auberge is a family of intimate, one\-of\-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveller. Passionately local, experience\-led, romantic and stylish, these hotels hum with a vibrancy that is both refined and relevant.**

C. 2 Nte. Bis 301, Centro, 77710 Playa del Carmen, Q.R., Mexico

Indeed
Kids Club Attendant
**Company Description** ***Immersed in the coastal paradise of the Riviera Maya, in a pristine seaside location distinguished by lush, expansive mangrove gardens and a long white-sand beach, an extraordinary resort is taking shape: Etéreo, a new Auberge Resorts Collection destination that opened its doors in late 2021, offering an irresistible luxury experience where guests can escape in perfect comfort and seclusion, enjoying deep connections with nature and each other.***
**Job Description**
Join our team as Kids Club Attendant and become one of the authors of our story. As part of the Auberge family, you will be responsible for:
Contributing to the children’s program team objectives related to education and care for members and guest children within a welcoming environment. Promoting youth programs and activities at the club, establishing genuine caring relationships with each child and parent, holding pediatric first aid and babysitting certifications, participating in daily activities such as arts and crafts, story time, singing songs, playing games, and helping maintain all facilities clean and organized.
* Apply and ensure adherence to Auberge operational standards as well as Forbes standards.
* Must be able to practice the company’s philosophy and culture by applying quality pillars daily to ensure guest satisfaction and achievement of our mission.
* Assist in planning and executing recreational activities for children visiting the Kids Club / Water Activities.
* Supervise children during activities, ensuring a safe and positive environment.
* Collaborate in implementing programs and special events.
* Participate in preparing materials and resources required for activities.
* Provide genuine care and attention to children as needed.
* Must be informed of all events, services, and schedules across the entire resort.
* Maintain your work area clean and in good condition.
* Be familiar with and comply with all hotel policies and procedures.
* Ensure every child is registered and parents have signed the liability waiver form upon drop-off.
* Receive guest requests and ensure follow-up with the appropriate resort personnel to fulfill them.
* Follow up on guest-reported incidents using the proper format (G.I.R), ensuring resolution to guest satisfaction.
* Perform tasks assigned by immediate supervisor and management.
* Participate in team-building and training activities, whether on-site or off-site.
* Apply first aid knowledge when necessary.
* Control costs through proper management of work materials.
* Organize, coordinate, manage, and operate daily program activities designed for children staying at the resort.
* Suggest ideas to keep the activity program updated and continuously improved.
**Requirements**
* Fluent English (B2 level).
* Previous experience in child care or children's entertainment.
* Knowledge and skills in conducting water-based activities.
* Positive and enthusiastic attitude when interacting with children.
* Pediatric first aid certification.
* Computer system knowledge and proficiency.
* Ability to work effectively as part of a team in a dynamic environment.
**Additional Information**
Auberge Resorts Collection is a portfolio of exceptional hotels, resorts, residences, and private clubs. While each property is unique, all share a craft-inspired approach to luxury, bringing the soul of each location to life through captivating design, exceptional dining and spas, and warm yet unobtrusive service. With properties across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most sought-after destinations. Visit aubergeresorts.com to learn more about our collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @AubergeResorts and \#AlwaysAuberge.

C. 2 Nte. Bis 301, Centro, 77710 Playa del Carmen, Q.R., Mexico

Indeed
Directeur(trice)
Our company (**Prince Del Caribe**) is growing rapidly \& we are looking for an experienced person living in **Playa del Carmen** / Or willing to relocate to complete the team as:
An **Administrative Director** (*female*).
We have a team culture, positive vibes, a family philosophy \& we are passionate about people and real estate
* Paid airfare if QUALIFIED
* 6-month and 1-year bonuses
The candidate must possess these qualities:
* Fluent Spanish at conversational level \+ fluent English
* Willingness to relocate to Playa del Carmen (or already living there)
* Network marketing experience is a big plus
* Experience in administration (banking / REAL ESTATE / law)
* Event organization experience is a plus
* Experience in banking/insurance /Human Resources\*\*\*
* Proficiency in WISE Transfer, Google Docs, Excel, etc.
Base salary (negotiable) \+ commission
On-site office hours during weekdays \+ flexibility
Please write with CV/photo (via WhatsApp) to \+529841425532 or adamtherioreal@gmail.com
Job type: Full-time
Work location: On-site

C. 2 Nte. Bis 301, Centro, 77710 Playa del Carmen, Q.R., Mexico
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