Faster chat, better deals — Get the App

Help Desk Agent

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelBachelor's Degree

Description

Help Desk Agent **Education** * Bachelor's degree in Informatics or Information Technology **Knowledge** * User management and support. * Best practices of ITIL Fundamentals V4\. * Familiarity with help desk tools, incident management software, and problem tracking systems. * Ability to explain technical concepts in a way that is understandable to non-technical users. * Capability to diagnose and resolve technical issues in systems, applications, and hardware. **Skills** * Proactivity * Sense of urgency * Verbal fluency * Teamwork * Communication skills **Languages** * English Level 2\-Basic **Licenses and Certifications** **Software or Tools** * Database * Office 365 **Work Experience (Years/Months)** 1 year of accumulated experience 6 months in this position **Work Experience by Area** Service Desk, Technical Support

Some content was automatically translated

Posted by

Juan García

Indeed · HR

Location

Juan García

Indeed · HR

Similar jobs

Help Desk Agent job by Indeed in 2026 | ok.com