Concierge

Description

Job Summary: Ensure efficient and high-quality service to hotel guests by managing information and ensuring adherence to procedures for continuous service improvement. Key Responsibilities: 1. Attentive, friendly, and discreet guest service 2. Ensuring compliance with check-in and check-out procedures 3. Professional growth **Description:** ---------------- **Concierge, Hotel Princess (Riviera Maya)** **Princess Hotels \& Resorts** **Job Objective:** Ensure efficient and high-quality service to guests of the Hotel Platinum Yucatán Princess — an adults-only resort — through accurate management of information regarding rooms, services, hotel activities, and local points of interest. Additionally, ensure compliance with established procedures for guest check-in and check-out, occupancy control, complaint handling, and lost-and-found items, while maintaining order at the front desk and contributing to continuous improvement in service standards. **JOB FUNCTIONS:** Know the room inventory and features, as well as the services and activities offered by the hotel and local points of interest. Maintain control over occupied and available rooms. Know and apply the lost & found procedure for recovered items. Handle guest complaints and concerns with friendliness and discretion, escalating them to the appropriate department. Keep the front desk area organized, including internal and external information directed toward guests. Perform guest check-in and check-out according to established standards, as well as walk-in sales and upselling. **WE OFFER:** * Statutory benefits * Staff transportation * Employee cafeteria * Professional growth **Requirements:** --------------- **PROFILE** * Conversational English (advanced) * Completed degree in administration, tourism, or related field * Flexible availability for work schedule * Excellent service attitude * Excellent personal presentation