After-Sales Executive

Description

Job Summary: Responsible for ensuring customer satisfaction and loyalty through after-sales management, warranty handling, returns processing, and personalized customer service. Key Highlights: 1. Customer management, after-sales service, complaint handling, and personalized advisory support 2. Customer retention and loyalty enhancement to encourage repeat purchases 3. CRM administration and satisfaction indicator reporting **Job Objective:** Ensure customer satisfaction by making customers feel valued and well-supported after purchase, managing warranties, returns, and personalized service—thereby increasing their loyalty and likelihood of repeat purchases while maintaining long-term brand loyalty. **Main Responsibilities:** \* Customer management: post-purchase follow-up, courteous complaint resolution, and personalized advisory support. \* Management of warranties, returns, deliveries, and clarification of inquiries. \* Foster loyalty through excellent customer relationships, enhancing loyalty and encouraging repeat purchases. \* CRM administration, management, and satisfaction indicator reporting. \* Work at corporate offices with weekday travel between Playa del Carmen and Tulum. **Requirements:** * Bachelor’s degree in Business Administration, Marketing, Business Management, or related field. * Minimum 1–2 years of experience in similar positions. * Intermediate–advanced English (spoken and written). * Proficiency in digital tools, CRM systems, and Microsoft Office suite. * Excellent customer service skills and communication abilities. * Empathy and a results-oriented mindset **Key Competencies:** * Proactivity and problem-solving ability * Customer orientation * Organizational and multitasking capability * Flexibility and adaptability * Sense of urgency * Attention to detail * Residence in Playa del Carmen Employment Type: Full-time, on-site * Working Hours: Monday–Friday, 9 a.m.–6 p.m.; Saturdays, 9 a.m.–1 p.m. Employment Type: Full-time Salary: $16,000.00 per month Experience: * Customer service: 1 year (Mandatory) Language: * English (Mandatory) Work Location: On-site employment