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This role ensures efficient and personalized management of individual reservations, group bookings, premium segments (The Reserve), and national and international sales channels.\n\n\n\n \n\nWhat will you do?\n\n* Supervise the full process of individual, group, and corporate reservations, ensuring accuracy and efficiency.\n\n \n\n* Ensure timely updates of rates, availability, and promotions in PMS, CRS, and OTAs, in accordance with Meliá’s guidelines.\n\n \n\n* Oversee pre-arrival communication with guests to guarantee an impeccable experience.\n\n \n\n* Collaborate with Front Office, Concierge, Groups & Conventions, Weddings, and Sales departments.\n\n \n\n* Implement Meliá’s protocols regarding quality, security, data protection, and global standards.\n\n \n\nWhat are we looking for?\n\n* Bachelor’s degree in Tourism, Hotel Management, or related fields.\n\n \n\n* Minimum 3 years’ experience in reservations or similar roles within the hospitality industry.\n\n* Advanced English (mandatory); knowledge of a third language is valued.\n\n \n\n* Experience managing OTAs and channel managers.\n\n \n\nBecause belonging to the great Meliá family means being VIP\n\n \n\nYou’ll enjoy My MeliáRewards—the exclusive loyalty program for our employees, offering unique benefits and advantages.\n\n \n\nAdditionally, you’ll benefit from My MeliáBenefits: flexible compensation, exclusive discounts on a wide range of products and services, active and healthy lifestyle initiatives, and social responsibility programs. 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Press Enter or the spacebar to select. 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(portfolio growth, cross\\-selling, new customers and current customer retention).\n* Support the financial planning client engagement and help drive results of Financial Advisors; including: core data entry functions, interpretation of investment statements, interpretation of other documents, such as mortgage statements, employer benefit plan information, goal planning.\n* Ensure advisory standards, process and controls are adhered to.\n* Ensure technical knowledge on investments, superannuation, insurance and financial planning is kept up to date.\n* Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.\n* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.\n\n**Qualifications:**\n\n* 0\\-2 years relevant experience\n* Experience in sales of financial products.\n* Consistently demonstrates clear and concise written and verbal communication skills\n* Ability to work to deadlines.\n* Highly motivated and result driven.\n\n**Education:**\n\n* Bachelor’s/University degree or equivalent experience\n\n\n\\-\n\n**Job Family Group:**\n\nConsumer Sales\n\\-\n\n**Job Family:**\n\n\nConsumer Business Development\n\\-\n\n**Time Type:**\n\n\nFull time\n\\-\n\n**Most Relevant Skills**\n\nPlease see the requirements listed above.\n\\-\n\n**Other Relevant Skills**\n\nFor complementary skills, please see above and/or contact the recruiter.\n\\-\n\n*Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.*\n\n*If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *Accessibility at Citi**.* \n\n \n\n*View Citi’s* *EEO Policy Statement* *and the* *Know Your Rights* *poster.*","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1765219813000","seoName":"banamex-pen-qroo-executive-pyme-sr","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-carcel-publica/cate-records-doc-management/banamex-pen-qroo-executive-pyme-sr-6466813608371312/","localIds":"89","cateId":null,"tid":null,"logParams":{"tid":"be3edce3-5a4e-4c91-bec0-3e6a2536de52","sid":"a051484d-4b3d-4b01-9841-77e1d6ea88b4"},"attrParams":{"summary":null,"highLight":["Support sales goals in assigned area","Manage client portfolios and relationships","Ensure compliance with financial standards"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Playa del Carmen,Quintana Roo","unit":null}]},"addDate":1765219813153,"categoryName":"Records Management & Document Control","postCode":null,"secondCateCode":"administration-office-support","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1263,1301","location":"C. 2 Nte. 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Embark on a journey that will take you to work across multiple countries and become part of our extensive global family. \n\n\n**Discover some of the benefits we offer:** \n\n\n* **My MeliáRewards:** Join our exclusive loyalty program and enjoy unique benefits and advantages.\n\n \n\n\n* **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts on a wide range of products and services, promoting an active and healthy lifestyle.\n\n \n\n\n**MISSION**\n\nResponsible for leading the strategy and operations of the reservations department to maximize occupancy, revenue, and guest experience, aligned with Meliá Hotels International’s luxury standards and the “Destination Inclusive” concept. 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