Customer Service Representative

Description

Summary: Seeking a dedicated customer support professional to manage and monitor client cases throughout the debt reduction process, ensuring exceptional service. Highlights: 1. Provide high-quality service and personalized follow-up to clients 2. Manage and monitor client cases through the debt reduction process 3. Maintain constant communication and provide updates to clients The ideal candidate will be responsible for providing customer support and follow\-up, ensuring an exceptional experience throughout the debt reduction process. **Responsibilities:** * **Customer Service:** Provide high\-quality service and personalized follow\-up to assigned clients * **Case Management:** Manage and monitor client cases throughout the debt reduction process * **Documentation:** Keep client records and documentation updated in the system * **Problem Resolution:** Address and resolve client questions regarding their debt reduction process * **Follow\-Up:** Maintain constant communication with clients to provide updates on the progress of their cases **Requirements:** * **English: Native level. Pronunciation is very important. Must be fluent in speaking, writing, and reading** * **Education:** High school diploma required (minimum) * **Experience:** At least 6 months of experience in customer service or a call center environment * **Technical Skills:** Basic computer skills and knowledge of Microsoft Office * **Soft Skills:** * Excellent verbal and written communication skills * Reading fluency * Customer service oriented * Strong organizational and follow\-up skills * Teamwork * Problem\-solving skills **We Offer:** * Net monthly base salary of $15,000 MXN * Productivity bonuses * Mexican law benefits (IMSS, Infonavit, Christmas bonus, vacation days, vacation premium) * Paid training * Rotating schedule from Monday to Saturday: 9 AM to 6 PM or 10 AM to 7 PM (**Saturdays are always 9 AM to 6 PM**) * Fixed Sundays off * 8\-hour workday \+ 1\-hour lunch break Sueldo: $15,000\.00 \- $15,001\.00 al mes Idioma: * Inglés (Obligatorio) Lugar de trabajo: Empleo presencial