Housekeeper

Description

**Responsibilities and Obligations** **Room Cleaning and Tidying** * Perform daily cleaning of occupied and check-out rooms according to brand standards. * Make beds and change bed linens and towels in accordance with protocols. * Clean and disinfect bathrooms (mirrors, toilets, showers, sinks, fixtures). * Vacuum carpets and clean floors, walls, windows, and furniture. * Dust all surfaces, including lamps, frames, vents, and fixtures. * Restock complimentary amenities and bathroom supplies. * Verify that all electrical and electronic equipment in the room is functioning properly. * Inspect and ensure proper placement of furniture. **Stocking and Supply Management** * Keep the housekeeping cart organized and fully stocked with sufficient supplies. * Continuously replenish towels, linens, toilet paper, soaps, and other guest items. * Report supply needs to the Floor Supervisor or Housekeeping Manager. * Maintain service closets clean, organized, and well-stocked. **Safety and Hygiene** * Immediately report forgotten items in rooms (Lost & Found) following established protocols. * Ensure windows and doors are closed upon completion of cleaning. * Report any maintenance issues (burnt-out lights, leaks, damaged air conditioning) to Engineering. * Use cleaning chemicals safely, adhering to Material Safety Data Sheets (MSDS). * Place “Room Being Cleaned” signage on doors during service. **Guest Interaction** * Offer a warm and courteous greeting when encountering guests in rooms or hallways. * Respond professionally to immediate guest requests for cleaning or supplies. * Maintain discretion and confidentiality regarding guest information. **Internal Communication and Coordination** * Report room status (clean, occupied, check-out, pending) to the Floor Supervisor. * Report incidents, damaged items, or special guest requests. * Coordinate with colleagues to assist with additional rooms during peak occupancy periods. **Quality Standards** * Adhere to established timeframes for room cleaning. * Conduct final inspection of rooms before marking them as ready for guests. * Ensure rooms convey freshness, cleanliness, and hospitality. * Anticipate guest needs and prepare VIP rooms with special attention. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.