Front Desk Manager

Description

Job Summary: Efficiently coordinate and supervise front desk operations to ensure guest satisfaction and adherence to the hotel's quality standards, while leading and developing the team. Key Highlights: 1. Leadership and team development for front desk staff, bellhops, and operators. 2. Ensuring quality standards and hospitality in guest interactions. 3. Optimizing operations through coordination with other departments. Requirements: * Experience in this position at All-Inclusive hotels. * Advanced conversational English. * Collaborative work ethic. * Excellent service attitude. Responsibilities: * Ensure smooth and efficient operation of check-in, check-out, room assignments, telephone services, and guest assistance across all shifts. * Verify that every guest interaction meets the hotel's established standards for quality, hospitality, and service; personally handle special situations or complaints. * Lead front desk agents, bellhops, and operators, promoting discipline, professional appearance, productivity, and continuous improvement through ongoing training. * Maintain coordination with Housekeeping, Reservations, and Sales to optimize room availability, upselling, room changes, VIP arrivals, and special requests. * Review occupancy reports, no-shows, walk-ins, discrepancies, charges, cash reconciliations, incidents, and departmental productivity to ensure operational and financial accuracy. Employment Type: Full-time, Indefinite-term Salary: $16,000.00 - $24,000.00 per month Benefits: * Meal service * Complimentary uniforms * Grocery vouchers Education: * Completed high school (Preferred) Experience: * Cash handling experience: 2 years (Preferred) Work Location: On-site employment