Night Auditor - Opera System Knowledge

Description

Job Summary: Key Properties seeks a Night Auditor responsible for reviewing, reconciling, organizing, and reporting all front desk operations. Key Highlights: 1. Essential role in supervising nighttime hotel operations. 2. Opportunity to work with hotel systems such as Opera. 3. Development of skills in analysis and report generation. Key Properties, operator of Wyndham Garden and Fairfield Inn Cancun Downtown hotels, is seeking a professional to fill the position of **Night Auditor**, responsible for reviewing, reconciling, organizing, and reporting all front desk operations conducted during the hotel’s operating hours. **Main Responsibilities** * Receive pending reports and incident reports from the previous shift. * Generate and analyze the room rental report (bedsheet report). * Follow up on complaints and special requests, issuing corresponding reports. * Validate registration cards in PIT versus the Opera system. * Verify and reconcile bank transactions. * Follow up on pending items in the logbook and record new ones. * Generate statistical reports such as occupancy percentage, average rate, occupied rooms, among others. * Review cash drops and front desk staff income reports. * Ensure reports are balanced before audit closure. * Prepare a comparative report with competing hotels and submit it to General Management. * Complete the shift checklist. * Analyze and issue nightly reports. * Provide support to the front desk team if required. * Assist in extraordinary activities. * Maintain communication with Security for facility supervision and anomaly reporting. **Requirements** * **Education:** Technical degree or Bachelor’s degree. * **Experience:** Minimum 6 months of experience in nighttime hotel auditing. * **Language:** Intermediate-to-advanced English (minimum 80%). **Technical Knowledge:** * Proficiency in the Opera system. * Cash handling and point-of-sale (POS) terminal operation. * Microsoft Office suite. * Basic knowledge of regulations and compliance standards. **Desired Skills** * Customer service orientation. * Attention to detail. * Organizational skills. * Conflict resolution ability. * Proactive and professional attitude. Employment Type: Full-time Salary: $14,000.00 - $18,000.00 per month Benefits: * Discounts and preferential pricing * Paternity leave exceeding statutory requirements * Company parking * Employee referral program * Cafeteria service * Complimentary uniforms * Grocery vouchers Work Location: On-site employment