Bell Captain

Description

Job Summary: An assistant responsible for greeting and informing guests about hotel services and local attractions, while assisting with luggage and transportation. Key Highlights: 1. Offers exquisite experiences and exclusive butler service. 2. Cultivates and maintains positive working relationships with others. 3. Joins a global team that values diversity and respect. **Additional Information** **Job Number**26053814 **Job Category**Rooms \& Guest Services Operations **Location**The St. Regis Costa Mujeres Resort Cancun, CARRETERA PUERTO JUAREZ\-PUNTA SAM SM 001 MZ 002 LOTE 07, Isla Mujeres Zona Continental, Quintana Roo, Mexico, 77520 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Greet guests and inform them about hotel amenities, services, operating hours, local activities, and points of interest. Open doors and assist guests and visitors entering and departing the hotel. Assist with luggage storage and retrieval. Transport guests’ luggage to and from rooms and/or the designated bell stand area. Assist guests and visitors entering and exiting vehicles, including loading and unloading luggage. Provide directions to guests on how to reach destinations. Arrange transportation (e.g., taxi, shuttle bus) for guests or visitors and record advance transportation service requests as needed. Dispatch bell staff or service personnel as required. Inform guests and visitors about parking procedures. Follow up with guests to ensure their requests or concerns have been fully resolved to their satisfaction. Serve as a departmental role model or mentor and assist management with hiring, training, organizing, evaluating, counseling, disciplining, motivating, and coaching employees. Cultivate and maintain positive working relationships with others. Comply with all company safety policies and procedures; report any maintenance issues, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure both uniform and personal appearance are neat and professional. Maintain confidentiality of company-owned information; protect company assets. Support all fellow coworkers and treat them with dignity and respect. Support the team in achieving common goals. Meet quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 50 pounds (22.5 kg) or equivalent without assistance. Assist in moving, lifting, carrying, and placing objects weighing more than 75 pounds (33.75 kg). Stand, sit, or walk for extended periods or throughout the entire work shift. Move at speeds required to respond to work situations (e.g., run, walk, jog). Read and visually verify information in various formats (e.g., small print). Grasp, turn, and manipulate objects of various sizes and weights, requiring fine motor skills and good hand-eye coordination. Reach above shoulder height and below knee level, including bending, twisting the waist, pulling, and stooping. Navigate inclined, uneven, or slippery surfaces and stairs. Climb up and down stairs and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephone calls using appropriate etiquette. Listen and respond appropriately to other employees’ concerns. Speak with others using clear and professional language. Remain alert for potentially objectionable individuals on property. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Experience: At least 1 year of related work experience. Supervisory Experience: Less than 1 year of supervisory experience. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* St. Regis Hotels \& Resorts, blending timeless glamour with a forward-looking spirit, is dedicated to delivering exquisite experiences across more than 50 luxury hotels and resorts in premier locations worldwide. Beginning with the debut of The St. Regis Hotel in New York by John Jacob Astor IV in the early 20th century, the brand remains steadfast in its commitment to unconditional service that anticipates guests’ needs—delivered flawlessly by a team of warm hosts who combine classic sophistication with modern sensibility, along with exclusive butler service. We invite you to explore career opportunities at St. Regis. By joining St. Regis, you join Marriott International’s portfolio of brands. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** your best self.