*This job posting comes from the Talenteca.com job board* ### **Job opening for Capital Humano Superior in Cancún, Quintana Roo** **Position Objective** ----------------------- The Junior Support Engineer is responsible for**handling and resolving incidents, failures, and changes**reported by customers through the service desk, ensuring efficient and high-quality support. **️****Main Responsibilities** ------------------------------ * Register and categorize incidents reported to the service desk. * Identification and diagnosis of level 1 and 2 faults. * Management of support tickets and documentation of activities. * Monitoring and tracking of customer network incidents until resolution. * Resolve requests related to Cisco telephony platforms. * Update the knowledge base with problem solutions. * Generate statistical reports and technical documentation. * Participate in special projects when required. **Requirements** -------------- * Bachelor's degree in**Computer Engineering, Communications and Electronics, or related field**(graduated or in progress). * Minimum of**1 year of experience in IT support**, administration of Windows services and Cisco networks (Routing \& Switching). * **Technical English**(reading and writing). * Intermediate knowledge in network administration. * **Valid driver's license**and availability to travel. * Proactive attitude, teamwork skills, and problem-solving orientation. **Desirable (not required):** * Knowledge of ITIL methodologies. * CCNA or equivalent certification. * Conversational English. **Soft Skills** ----------------------- * Good communication skills. * Professional and courteous demeanor. * Analytical and problem-solving abilities. * Self-taught and initiative-driven. **We Offer** ------------- * Fixed gross monthly salary of $20,000. * Statutory benefits. * Laptop, network access, VPN, and other necessary work tools. * Positive work environment and continuous learning through technology support projects. * Travel allowances and fuel reimbursement. **Location:**Supermanzana 3, Centro, 77500 Benito Juárez, Quintana Roo.*(This position requires mobility to various client branches within the area).* **Work Schedule:**Monday to Friday, 09:00 to 18:00 hrs. ️**Availability:**Night shifts and weekends. **Desired Education Level:** Higher education \- incomplete **Desired Experience Level:** Mid Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * networks * cisco * vlan *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=68e7d8fa3800003c009ed798\&source\=indeed*