Host/Hostess

Description

Position Summary: Greets and guides guests, ensures cleanliness and organization of the dining area, and promotes a welcoming and professional atmosphere. Key Responsibilities: 1. Greets and guides guests with professionalism and friendliness. 2. Ensures cleanliness and organization of the dining area. 3. Contributes to a positive and collaborative team environment. **Additional Information** **Job Number**26056119 **Job Category**Food and Beverage \& Culinary **Location**Four Points by Sheraton Cancun Centro, Avenida Tulum, MZ 1 \- Lote 2 \- SM 12, Cancun, Quintana Roo, Mexico, 77500 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Greet guests and determine group size. Assign seats to guests by offering clean and available tables, removing chairs, placing clean and updated menus in front of each guest, etc. Guide guests through dining areas and provide assistance as needed. Move and arrange tables, chairs, and cutlery; organize seating layouts for groups with special needs. Ensure appropriate cutlery is used and that each guest has a napkin, clean utensils, and any other items included in a standard place setting. Check menus to ensure they are up-to-date, clean, complete, and wrinkle-free. Maintain cleanliness of work areas throughout the day via consistent cleaning procedures. Monitor seat availability, service, safety, and guest well-being in dining areas. Comply with all company safety policies and procedures; report accidents, injuries, and unsafe working conditions to management; complete required safety training and certifications. Ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets. Greet and acknowledge all guests according to company standards. Communicate clearly and professionally with colleagues; answer telephones using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen to and appropriately respond to concerns raised by fellow employees. Ensure quality expectations and standards are met. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and position objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Work Experience: No prior related experience required; previous experience in foodservice environments is preferred. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination on the basis of disability, veteran status, or any other characteristic protected by applicable law.* Where timeless classics intertwine with modern details. Where business meets pleasure. Where travelers from around the world can still enjoy the local area. As a team member, you will become part of the Four Points by Sheraton community — where everyone is welcome, we help each other, and every hotel matters. We offer guests exactly what they need — no complications. If you’re seeking opportunities to make guests feel comfortable in a friendly, genuine, and accessible environment, join our team. By joining Four Points, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, start fulfilling your purpose, **be part of** an incredible global team, and **become** the best version of yourself.