**Company:** The Westin Resort \& Spa Cancún **Reports to:** Food and Beverage Manager / Head Waiter **Schedule:** Full time **Position:** Hostess **Grade:** 8 – Mexico Tier 2 **Minimum experience:** 1 year in similar positions **Languages:** English (level B1, B2\) **Specific knowledge:** Guest welcome protocols and service for luxury guests, management of waiting lists and table assignments according to rotation and occupancy, basic knowledge of menus, specialties and promotions, use of reservation systems (OpenTable, SevenRooms or similar), personal presentation and etiquette standards. **Minimum education:** Completed high school or technical degree in Hospitality, Tourism or related field. **Skills:** * Clear, courteous and professional communication, genuine service attitude and proactive hospitality, organizational ability and multitasking, problem-solving with a focus on guest satisfaction, teamwork and coordination with servers and supervisors, professional and confident presence and body language. **Job description:** * The Hostess at The Westin Resort \& Spa Cancún is the first impression guests receive upon arrival at the restaurant. Her primary role is to greet, welcome and escort customers to their table, ensuring the experience begins in a warm, organized and professional manner, always following brand standards. She is also responsible for managing reservations, waitlists, and maintaining constant communication with the service team to optimize operations. **Responsibilities:** * Greet and welcome guests with a courteous and professional attitude. * Manage reservations and waitlists in the appropriate system. * Coordinate table assignments based on availability and server rotation. * Present the menu and offer initial recommendations. * Keep the reception area clean and organized. * Assist in communication between the service and kitchen areas when necessary. * Handle and escalate complaints or special requests to the supervisor or manager. * Comply with established safety and hygiene protocols. * Promote Westin's Eat Well philosophy, conveying the concept to the guest from arrival. * This job description is illustrative and not exhaustive. \#imvwcala Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.