**Tourism Operator** **Department:** Operations **Reports to:** General Manager / Operations Coordinator **Employment Type:** Full-time **Location:** Cancún – Riviera Maya **1. POSITION OBJECTIVE** Ensure safe, punctual, and high-quality transportation and tourism services, delivering an exceptional passenger experience from the first contact through the end of the tour, upholding PrimeOne Tours’ standards. **2. KEY RESPONSIBILITIES2.1. Operations and Service** * Safely operate assigned vehicles with responsibility and strict adherence to traffic regulations. * Receive and assist passengers with a professional attitude and courteous demeanor. * Ensure strict punctuality for pickups, drop-offs, and all scheduled tour times. * Maintain constant communication with the operations team to report status, delays, or incidents. * Follow PrimeOne Tours’ official itineraries without unauthorized modifications. **2.2. Passenger Safety** * Conduct daily vehicle inspections (brakes, lights, tires, air conditioning, fuel). * Ensure seatbelt usage and compliance with all safety protocols. * Immediately report any incident, accident, or anomaly. **2.3. Customer Service** * Provide basic tour information (without replacing the certified guide, where applicable). * Assist passengers with luggage, access points, hydration, or special needs. * Maintain a positive attitude, patience, and a customer-experience focus. **2.4. Vehicle Maintenance and Cleaning** * Keep the vehicle clean before, during, and after each service. * Proactively report maintenance requirements. * Ensure the vehicle holds all valid permits, insurance, and documentation. **2.5. Administration and Reporting** * Record time, mileage, fuel consumption, and vehicle checklists. * Submit receipts, access tickets, and operational reports, as applicable. **3. POSITION REQUIREMENTS** **3.1. Education and Experience** * Minimum education: Secondary school or high school diploma. * Minimum experience: 1–2 years as a tourist driver, transport operator, or executive driver. * Basic knowledge of the Cancún – Riviera Maya tourist areas. **3.2. Technical Skills** * Valid federal driver’s license (mandatory). * Defensive driving skills and knowledge of traffic regulations. * Basic proficiency in mobile applications (WhatsApp, GPS, route tracking). * Preferred: Basic conversational English. **3.3. Soft Skills** * Impeccable punctuality. * Clear and professional communication. * Friendly demeanor, customer service orientation, and proactive attitude. * Ability to manage stress in traffic and unexpected situations. * Orderliness, cleanliness, and process orientation. **4. KEY COMPETENCIES** * **Service Orientation** * **Responsibility and Integrity** * **Quick Decision-Making** * **Operational Discipline** * **Vehicle Care and Maintenance** **5. PERFORMANCE INDICATORS (KPIs)** * Punctuality (≥95% of services on time). * Zero safety incidents due to negligence. * Average customer rating ≥ 4.7/5. * Itinerary compliance. * Vehicle in good condition and zero failures in preventive maintenance. Employment Type: Full-time Salary: $15,000.00 – $25,000.00 per month Benefits: * Option for indefinite-term contract * Life insurance * Complimentary uniforms * Additional vacation days or paid leave * Food vouchers Workplace: On-site employment