Bellperson

Description

Position Summary: Room and guest services assistant, delivering an exceptional experience from guest welcome through luggage assistance and property amenity information. Key Highlights: 1. Offer exquisite experiences and unconditional service to guests. 2. Support fellow colleagues and treat everyone with dignity and respect. 3. Be part of an incredible global team. **Additional Information** **Job Number**26017986 **Job Category**Rooms \& Guest Services Operations **Location**The St. Regis Costa Mujeres Resort Cancun, CARRETERA PUERTO JUAREZ\-PUNTA SAM SM 001 MZ 002 LOTE 07, Isla Mujeres Zona Continental, Quintana Roo, Mexico, 77520 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Greet and escort guests to their rooms. Open doors and assist guests/visitors entering and exiting the property. Inform guests about amenities, services, and operating hours of the property, as well as points of interest and local activities. Identify and explain in-room features to guests (e.g., how to use the room key, minibar, locations of ice machines and vending machines, in-room safe, personalized laundry services). Transport guests’ luggage to and from their rooms or designated bell stand area. Assist with luggage storage and retrieval. Help guests and visitors enter and exit vehicles, including loading and unloading luggage. Provide guests with directions to their destinations. Arrange transportation (e.g., taxi, shuttle service) for guests/visitors, and record advance transportation requests as needed. Communicate parking procedures to guests/visitors. Comply with all company safety policies and procedures; report any maintenance issues, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure both uniform and personal appearance are neat and professional. Maintain confidentiality of company-owned information; protect company assets. Support all colleagues and treat them with dignity and respect. Support the team in achieving common goals. Meet quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 50 pounds (22.50 kg) or equivalent without assistance. Assist in moving, lifting, carrying, and placing objects weighing more than 75 pounds (33.75 kg). Stand, sit, or walk for extended periods or throughout the entire work shift. Move at speeds required to respond to work situations (e.g., run, walk, jog). Read and visually verify information in various formats (e.g., small print). Reach above head level and below knee level, including bending, twisting the waist, dragging, and stooping. Navigate inclined, uneven, or slippery surfaces and stairways. Ascend and descend stairways and/or service ramps. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephone calls using appropriate etiquette. Remain alert for potentially objectionable individuals on the property. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant work experience: No relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or other characteristics protected under applicable law.* St. Regis Hotels \& Resorts, combining timeless glamour with a forward-thinking spirit, is dedicated to delivering exquisite experiences across more than 50 luxury hotels and resorts in premier destinations worldwide. Beginning with the debut of The St. Regis Hotel in New York by John Jacob Astor IV in the early 20th century, the brand remains steadfast in its commitment to unconditional service that anticipates guests’ needs—delivered flawlessly by a team of warm hosts who seamlessly blend classic sophistication with modern sensibility, along with exclusive butler service. We invite you to explore career opportunities at St. Regis. By joining St. Regis, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** the best version of yourself.