*This vacancy comes from the job board Talenteca.com* ### **Vacancy for the company Asio Marketing in Cancun \- Benito Juarez, Quintana Roo** Team leadership \| Highest level customer service **ASIO MARKETING** is a young, innovative and rapidly growing company dedicated to digital marketing and artificial intelligence (AI) based solutions. We work with a wide variety of clients across Mexico, managing digital campaigns, AI automations and advanced customer service processes. Now we are looking for someone to join our team and lead the **Account Managers** department, taking service quality to the next level. This is a **Mid Level** position, ideal for someone with proven experience in customer service, leadership skills, effective communication and professional maturity. Main objective: **ensuring all customers receive exceptional service**. Having knowledge or affinity for digital marketing is a significant advantage (not mandatory). **Responsibilities** --------------------- * Supervise and lead the team of Account Managers * Train, guide and provide professional support to the team * Distribute tasks, prioritize activities and manage workloads * Monitor team performance and ensure compliance with KPIs * Improve internal processes and establish high service standards * Resolve complex cases and situations with customers * Maintain direct communication with strategic clients * Monitor customer satisfaction and ensure an excellent experience * Analyze data, prepare monthly reports and track metrics * Support digital campaigns when necessary **Requirements** -------------- * Proven customer service experience required * Experience leading or coordinating a team is a significant advantage * Superior communication, listening and empathy skills * Highly service-oriented attitude * Conversational English required * Organization, responsibility and autonomy * Ability to manage tasks and follow-up * Affinity or knowledge in digital marketing is a significant advantage **Location and Schedule** ----------------------- * Full-time position at **ASIO MARKETING** offices in Cancun * Small, young and rapidly growing team **Salary and Benefits** ------------------------ * Base salary: **15,000 MXN** * Bonuses based on team performance * Real opportunity for rapid growth within the company * Modern offices and excellent working environment **Desired education level:** Higher \- incomplete **Desired experience level:** Mid Level **Departmental function:** Marketing / PR / Communication **Industry:** Marketing **Skills:** * Digital marketing * English * Customer service * Account Managers * CANCUN *This vacancy comes from the job board Talenteca.com:* *https://www.talenteca.com/anuncio?j\_id\=6920e9d8330000330022f428\&source\=indeed*