*This job posting comes from the Talenteca.com job board* ### **Job opening for Reclutamiento IT in Cancun, Quintana Roo** **About Us** * A solutions integrator specializing in networks and security, a different, unique, and above all innovative company; we are partners with Cisco, Google Telcos, Ruckus, Sonic Wall, and Fortinet. We are looking for a Level 1 NOC Network Monitoring and Support Analyst with experience in various equipment such as: Cisco, Sonic Wall, Fortinet, Aruba, Ruckus, and network monitoring. **Our Value Proposition** * Access to certifications and training courses from brands like Cisco, Fortinet, Aruba, etc. * Excellent work environment, real medium and long-term development. * Operational freedom to manage your time and achieve a professional and personal balance. **Our Value Proposition** Excellent work environment, medium and long-term development, plus extensive training and experience—we offer you**:** * **Salary** of 16,000 pesos net plus a monthly bonus of 1,500 pesos (direct contract), statutory benefits, and significant training * **Work schedule** Monday to Sunday from 9:00 a.m. to 6:00 p.m. (rotating shifts: 9 to 6, 10 to 7, 11 to 8, 12 to 9) * **Work location**: Ave. Bacalar, Cancun, Quintana Roo. **What Are We Looking For?** * Minimum 1 to 2 years of experience as: Network Engineer, Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network and Security Consultant, Network Help Desk, Network and Security Service Desk, NOC Engineer, NOC Consultant, NOC SOC Analyst, Infrastructure Analyst * Availability to attend to clients, support incident resolution, service-oriented focus. First-level support * On-site first-level network technical support, previous NOC experience * Adherence to service level agreements (SLA), quality indicators (CTQ), and service reporting (Dashboards KPIs) * Knowledge of ticketing systems, incident monitoring, help desk or technical support platforms such as: Tivoli, System Center, Zendesk, WhatsApp Gold, etc. * 1 to 2 years of experience monitoring network platforms: LAN, WLAN, and WAN via SNMP or ICMP such as: Datadog, Nagios, SolarWinds, Logicmonitor, PRTG, Zabbix, etc. * 1 to 2 years of experience configuring network equipment such as: Access Points, Routers (Catalyst, Meraki, etc.), Switches, Wireless, Controllers from brands such as: Cisco, Sonic Wall, Fortinet, Aruba, Ruckus. * 1 year of experience in Routing (troubleshooting, diagnostics, OSPF, and BGP), Switching (STP, VLANs, DHCP, and related issues), Wireless (controllers, WPA authentication, standalone Apps, and troubleshooting) * Basic knowledge of investigation and root cause analysis **Desired Education Level:** Higher education \- incomplete **Desired Experience Level:** Entry Level **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * NOC SOC Networks cabling network * Monitoring prtg snmp fw wifi * Access point router switch * Lan wan wlan Wireless ticket * Access point network equipment *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6928d5143300002d0094343e\&source\=indeed*