Securities Services Operations Representative

Description

Job Summary: The Teller is responsible for assisting in branch operations execution, delivering high-quality customer service. Key Highlights: 1. Opportunity to grow professionally 2. Being part of a dedicated global team 3. Making a real impact in the community Job Req Id: 26948247 Location(s): Cancún, Quintana Roo, Mexico, Tuxtla Gutiérrez, Chiapas, Mexico, Isla Mujeres, Quintana Roo, Mexico, Campeche, Campeche, Mexico, Ciudad del Carmen, Campeche, Mexico, Coatzacoalcos, Veracruz, Mexico, San Miguel de Cozumel, Quintana Roo, Mexico, Chiapa de Corzo, Chiapas, Mexico, Playa del Carmen, Quintana Roo, Mexico, Villahermosa, Tabasco, Mexico Job Type: On\-Site/Resident Posted: Mar. 19, 2026 **Discover your future at Citi** -------------------------------- Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. **Job Overview** ---------------- The Teller is an entry-level position responsible for assisting in branch operations execution, including daily delivery of customer-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to deliver high-quality customer service and help the branch generate revenue by offering optimal solutions. **Responsibilities:** * Serve as the first point of contact for Citi customers and provide a positive first impression through effective and friendly customer service. * Execute efficient and accurate banking transactions, including handling branch cash, processing incoming/outgoing cash deposits, and maintaining the branch vault cash. * Identify cross-selling opportunities for new products and services based on customers’ financial goals. * Educate customers on Citi’s digital and self-service offerings. * Comply with bank policies, operational controls, and regulatory procedures to ensure customer and bank asset security. * Ensure all customer needs are met and issues/matters are managed effectively; escalate issues to higher levels when necessary. * Maintain strong knowledge of customer accounts and newly launched products and services. **Qualifications:** * Prior relevant experience preferred. * Proven experience in sales and customer service. * Experience handling cash. * Effective communication and problem-solving skills. * Ability to work well in a team environment. **Education:** * High school diploma or equivalent. The job description above provides a high-level overview of the types of work performed. Additional job responsibilities may be assigned as needed. **We are hiring Tellers for Branches in the following states:** * **Veracruz (Coatzacoalcos)** * **Istmo** * **Oaxaca (Oaxaca, Istmo)** * **Tabasco (Villahermosa)** * **Campeche (Campeche and Ciudad del Carmen)** * **Quintana Roo (Cancún, Playa del Carmen, Isla Mujeres, Cozumel)** * **We Offer:** Insurance: Major medical insurance for employee and dependents, home, auto, life, funeral—some at preferential rates and no cost. Personal loans at preferential bank rates. Retirement savings plan (independent of AFORE). Direct employment. Training and access to specialized platforms for professional development. Benefits exceeding statutory requirements: o Year-end bonus: 40 days o Vacation: 15 days starting from the first year .o Vacation premium: 60% Comprehensive personal assistance services extended to family members (mental health, nutrition, finance, etc.). Partnerships and discounts with various companies (apparel stores, cafés, event services, lifestyle, etc.). Total Pass® (membership with preferential pricing for various sports clubs, gyms, private classes). Opportunity to participate in bank-sponsored games, volunteering, and inclusion networks. Profit-sharing. Career development plan. Base salary. Join the world’s leading financial group! . \- **Job Family Group:** Customer Service \- **Job Family:** Branch Service \- **Time Type:** Full time \- **Most Relevant Skills** Please see the requirements listed above. \- **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. \- *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.* *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *Accessibility at Citi**.* *View Citi’s* *EEO Policy Statement* *and the* *Know Your Rights* *poster.*