Internal Operations Officer

Description

Job Summary: This role is responsible for internal operations related to securities processing and treasury functions, developing Universal Teller skills, as well as handling cash and valuables. Key Highlights: 1. Responsible for internal operations and securities processing 2. Development of Universal Teller skills 3. Handling and custody of cash and valuables * **LOCATION** ------------ Av. Uaxactun Reg. 97 Mz.5, Lote 16, Quintana Roo Quintana Roo, Mexico * ### **CAREER AREA** GFP\_MEX * ### **JOB TYPE** Full time * **JOB ID** ---------- \#R72949 This position adheres to the Internal Operations Value Stream (Securities Processing and Treasury prior to Vault), and likewise, the skills and competencies of a Universal Teller will also be developed by an Internal Operations Officer. 1\. **Sorting (from route receipt)** Sort cash and valuables for delivery and receipt in preparation for processing. Distribute and assign customer containers for processing, transfer, or safekeeping. 2\. **Verification** Verify and credit deposits in the system. Verify the physical integrity of containers from their arrival at the Vault until they enter the verification and safekeeping process, by capturing supporting documentation for seals, cash, and valuables contained within the containers in the respective system. 3\. **Container Receipt and Batch Generation** Receive containers in good condition, ensuring continuous visibility by the corresponding camera. Distribute containers to various securities processing channels through physical handover, based on client data specified in the "Service Order". Capture service documentation in systems, tabulations, reports, and operational records involving cash and valuables. Prepare batches (groups of containers to be processed per client and priority). Prepare responsibility transfer reports and submit them to relevant processes for signature. Receive containers, bundles, etc., from processing units for dispatch or vault custody, signing the responsibility transfer document. \*\*\* The Internal Operations Officer is responsible for opening and closing the receipt\_dispatch counter, verifying that route personnel are known and authorized to safely deliver containers into the Vault.****The position requires carrying a firearm, as it ensures the ability to implement appropriate security procedures in case of an incident, having previously received relevant training and instruction.** 4\. **Verification, Selection, and Classification** Open containers according to current procedures. Verify, select, and classify banknotes by quality and denomination; affix signature, name, and date on each strap and bundle, in accordance with standards established by Banco de México. Observe and apply security policies and procedures regarding cash handling, transfer of responsibility, conduct in front of CCTV cameras, access control, information usage, container sealing, preparation of cash allocations, straps, and bundles. Complete discrepancy reports generated during the process. Apply procedures for handling evidence and discrepancies. 5\. **Reporting** Organize and compile accounting packages by bank, shift, or processing area. Review information entered into banking systems before submission to prevent data entry errors that may cause discrepancies. Use systems, counting equipment, computing devices, information tools, and system access credentials correctly. Submit information and reconcile discrepancies and opening/closing balances with clients. Perform operational and cash reconciliation at the end of the work shift. Clean equipment and work areas used during the shift. Support physical audits by performing physical counts of containers against input/output logs to confirm inventory accuracy. **6\.** **Cash Allocation (Route Dispatch)** Prepare the required number of processed bundles for dispatch to routes, based on service logistics and client requirements. Distribute documentation (into pigeonholes). This distribution is performed using the address information on the documentation to assign items to the corresponding route or area. Deliver cash allocations to routes. Refer to \*\*\* in Activity 3\. Receipt.