Monitoring Analyst

Description

Job Summary: Ensure uninterrupted technological operations through system monitoring, resolution of Level 2 incidents, precise technical escalation, and documentation of solutions to enhance efficiency. Key Highlights: 1. Real-time monitoring of critical systems and platforms 2. Resolution of Level 2 incidents and technical escalation 3. Creation of documentation to improve operational efficiency **Purpose of the Position** Ensure that the services required for the company’s technological operations function without interruption by monitoring systems, efficiently resolving Level 2 incidents, and performing precise technical escalation. Prioritize early detection of risks and issues to prevent impact on end users. Document solutions to improve operational efficiency. **Functions and Responsibilities** * Monitor in real time the operation of all systems and platforms critical to operations using specialized tools and software. * Detect, notify, escalate, and track critical incidents according to the defined escalation matrix. * Effectively document impact events. * Analyze, document, and resolve Level 2 incidents, meeting established SLAs. * Escalate promptly to Level 3 or specialist teams as per criteria. Follow up with relevant teams until resolution or closure. * Document applied solutions and generate clear evidence to build a knowledge base. **Position Requirements** **Education** Technical degree or Bachelor’s degree in Systems Engineering, Computer Science, or related field. **Experience** 1–2 years of experience in system monitoring, service desk, or systems consulting. **Technical Knowledge** * Proficiency in Microsoft Office Suite * Knowledge of system and/or technology resource monitoring tools \*DESIRABLE * Knowledge of ticket management software \*DESIRABLE **Skills and Competencies:** · Analytical thinking · Logical diagnosis · Proactive documentation · Service and results orientation. · Effective communication. · Teamwork. Salary: $14,000\.00 \- $17,000\.00 per month Work Location: On-site employment