Customer Experience Coordinator

Description

Job Summary: Customer Experience Coordinator to ensure high-quality service and a positive customer experience before, during, and after service. Key Responsibilities: 1. Customer service and follow-up via telephone, in-person, and digital channels 2. Coordination and supervision of the reception team’s daily activities 3. Personnel management, problem resolution, and leadership Funeraria San Martín is seeking: Customer Experience Coordinator Position Objective: Provide high-quality service to our customers, ensuring a positive experience before, during, and after service, resolving inquiries and providing timely follow-up on their requests. Main Responsibilities: · Customer service and follow-up via telephone, in-person, and digital channels. · Registration and tracking of requests, complaints, and suggestions. · Support in customer satisfaction surveys and continuous service improvement. · Coordinate and supervise the reception team’s daily activities. · Customer service protocols, grief management, verbal and non-verbal communication. Requirements: · Completed high school diploma or technical degree. · Minimum 1 year of customer service experience (mandatory). · Personnel management, problem resolution, and leadership skills. · Excellent verbal and written communication skills. · Service-oriented attitude, empathy, and teamwork. Salary: $11,000\.00 per month Benefits: * Savings fund * Option for indefinite-term contract Workplace: On-site employment