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Job Summary: Be our customers' first point of contact, identify their needs, promote our products, and contribute to service quality at BBVA. Key Highlights: 1. Unique BBVA experience 2. Passion for customer service and sales 3. Guiding and advising on banking products and services With 60 years of history, we provide financial services in over 30 countries and serve 76 million customers worldwide. We are leaders in digital banking transformation in Mexico and serve over 19 million customers. Our people's talent makes us the strongest financial institution in the country. That’s why we continuously seek talented individuals like you to join our team. We are proud to be a company where diversity, inclusion, and equal opportunity prevail—regardless of employees’ origin or personal circumstances. Join us and experience the UNIQUE BBVA EXPERIENCE. Legal Requirements If the position you are applying for is located outside the country where you currently reside, you may require an appropriate visa and/or work permit and/or residence permit, as well as compliance with any other requirements mandated by local labor, immigration, or professional regulations applicable to the role in that country. If you are selected as the final candidate, BBVA may assist you in processing the relevant permit/visa; however, please note that if, for any reason, (i.) the corresponding visa and/or work permit and/or residence permit is not issued, or (ii.) any other required conditions under applicable labor, immigration, or local professional regulations are not met, you will unfortunately be disqualified from the position. Additionally, if you already hold a visa and/or work permit and/or residence permit for the relevant country, please indicate this when applying for the position. With you, our customers’ experience begins. You will be the first point of contact at BBVA branches, identifying customers’ needs to deliver appropriate solutions, promoting product and service adoption through digital channels, and contributing to BBVA’s service quality. **Profile** ---------- * High school diploma or equivalent. A bachelor’s degree in economics or administration is desirable. * Passion for customer service. * Experience and enthusiasm for sales. * Proficiency with mobile applications and openness to learning new technologies. **Responsibilities** --------------- * Guide customers on banking transactions they can perform with BBVA via their mobile devices. * Promote and advise customers on contracting products and services through our digital channels. **Benefits** -------------- * 60 days’ year-end bonus, 15 vacation days, and vacation premium exceeding statutory requirements * Cultural and sports activities * Agreements and promotions across more than 15,000 establishments and online sites * Training and development through online courses, BBVA University, and BBVA Language Center * Sales incentives up to one month’s salary * Career plan based on your personal development and performance * Private retirement plan, in addition to social security, with employer contributions * Major Medical Expense Insurance and health campaigns * Preferential-rate loans * Life insurance covering 40 months’ salary in case of natural death * Annual bonus equivalent to one month’s salary * Uniforms \#IndBBVA22
