External Plant Dispatch Analyst

Description

Job Summary: Totalplay is seeking an External Plant Dispatch Analyst to monitor operations, provide support to vendors and field crews, and manage incidents in fiber optic networks. Key Highlights: 1. Customer service experience and field crew support. 2. Operational monitoring activities and handling of mass failures. 3. Proficiency in communication technologies and fiber optic networks. Totalplay, a company within Grupo Salinas, offers Mexico's most innovative service and invites you to join us as: External Plant Dispatch Analyst EDUCATION: Preferably completed high school diploma (Bachillerato), technical degree, or incomplete/completed bachelor's degree Customer service, service delivery, administrative assistant, or telecommunications experience EXPERIENCE: Customer service. Quality monitoring. Field crew support. Systems development and administration. Validation of field crew processes. Handling and tracking of specialized orders. Assignment of incidents to various departments. · Responsibilities Joint monitoring with vendors and/or internal operations staff of daily operations and mass failures. Facilitating centralized support tracking for organic, mass, and attenuation-related troubleshooting. Validating and supporting vendors and/or internal staff in daily operations using existing documentation in the district. Notifying customer service of mass failures to activate IVR. Documenting customers for port assignment from origin. Support activities for Network Engineers. KNOWLEDGE AND SKILLS Teamwork. Analytical ability. Effective communication. Sense of urgency. Communication technologies, specifically fiber optic networks. Proficiency in Microsoft Office. · Work Schedule: Monday through Sunday (1 rotating day off). Salary: 10000 + bonus up to 7000. Statutory benefits Life insurance Discounts across Grupo Salinas retail chain Submit your application.-Requirements- Minimum education: Upper secondary education - General High School Diploma Years of experience Age: between 25 and 40 years Keywords: analyst, floor, housing, real estate, property, condominium, building, plant, floor