IT Technical Support

Description

Job Summary: We are seeking an On-site Technical Support Technician to provide direct user assistance, ensuring the proper functioning of technological equipment and services, and supporting technical projects. Key Highlights: 1. On-site technical support (hardware and software) for users 2. Preventive and corrective maintenance of equipment 3. Professional and collaborative work environment **Join Kelly: Where Opportunities Are Unlimited** At Kelly, we are committed to connecting talent with the world of work in ways that enrich lives and empower businesses with skilled professionals who drive innovation and growth. With over 78 years of global experience and 29 years in Mexico, we are leaders in specialized solutions for outsourcing human resources, operational, and administrative processes. kellyservices.com.mx Position: On-site Technical Support Technician Location: In-person, León, Guanajuato Schedule: Monday to Friday, 8:30 a.m. to 5:30 p.m. Salary: MXN $15,000 Gross Monthly + Statutory Benefits + Life Insurance Job Description: We are looking for an On-site Technical Support Technician to provide direct user assistance, ensuring the proper functioning of technological equipment and services. The selected candidate will be responsible for tracking incidents, performing preventive and corrective maintenance, and supporting the execution of on-site technical projects. Main Responsibilities: Provide on-site technical support (hardware and software) for users. Track incidents and IT-related requests. Maintain effective communication with technical teams and end users. Configure, maintain, and assemble computer equipment. Document incidents, track tickets, and manage inventory control. Label, register, and track equipment assignments, movements, and decommissioning. Prepare, pack, and document equipment shipments and receipts between locations. Install, test connectivity, and physically relocate IT infrastructure. Prepare technical reports and participate in installation and maintenance projects. Coordinate with vendors for equipment receipt and tracking. Requirements: Bachelor’s degree in Computer Systems, Informatics, or related field (completed or in progress). Prior experience in technical support or related areas. Knowledge of networks, operating systems, and Office suite. Basic technical English proficiency. Availability to work 100% on-site. Strict punctuality (preferably arriving 15 minutes before start time). Service-oriented attitude, initiative, and strong communication skills. Participation in relevant technology projects. Professional and collaborative work environment.