Description
Job Summary:
We are seeking an IT professional with experience in networks and systems to provide technical support and optimize university technological infrastructures.
Key Responsibilities:
1. Technical support and incident resolution in network environments.
2. Equipment configuration and IT infrastructure management.
3. Collaboration and continuous learning within a dynamic team.
**Department Assignment**: Department of Information and Communication Technologies
Education: Bachelor’s degree in Systems Engineering, Networking, Telecommunications, or related field.
Minimum Requirement: Bachelor’s degree in Systems Engineering, Networking, Telecommunications, or related field.
Gender: Not specified
Age: 23 to 55 years old
Schedule: Monday–Friday, 10:00–18:00 hrs
Experience: Minimum 2 years in a similar position
Knowledge: Structured cabling, Cisco networks, firewalls and VPNs, Windows domains, Active Directory, Linux, network protocols, fiber optics, VoIP, CCTV.
Skills:
* User technical support and incident resolution
* Hardware and software fault diagnosis and correction
* Network equipment and peripheral configuration
* Personalized technical assistance and advisory services
* Resource organization and control
* Effective communication and collaborative teamwork
* Preparation of technical reports
Attitudes:
User attention and customer service
* Patience and empathy
* Responsibility
* Proactivity
* Discretion and respect
* Continuous learning
* Collaboration and teamwork
Software Proficiency:
* Microsoft Office 365 (Word, Excel, PowerPoint)
* CLI, SSH
* HIKCentral
Languages: Spanish, Basic English
Other Requirements:
Supervise and implement the University’s LAN and wireless networks, structured cabling, VoIP, and CCTV circuitry. Maintain operational continuity and optimize procedures to support Information and Communication Technologies services.
Employment Type: Full-time
Work Location: On-site employment