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Position Summary: We are seeking a professional to manage warranty quality and after-sales service, supervise reports, coordinate with internal teams and suppliers, and handle relationships with individual and collective clients. Key Highlights: 1. Manages quality and after-sales service with high political maturity. 2. Leads negotiations and handles conflicts with clients and co-owners. 3. Coordinates cross-departmental teams and suppliers for continuous improvement. **Main Responsibilities:** * Warranty and after-sales service quality management * Supervision of post\-delivery report handling (structure, installations, finishes). * Definition of technical responsibilities (developer, supplier, user). * Ensuring SLA compliance. * Coordination of on\-site technical visits and inspections. * Management of condominium meetings and administrative boards * Representing the developer at condominium meetings. * Attending to and following up on formal assembly agreements. * Managing relationships with board presidents and property administrators. * Negotiating timelines, scopes, and solutions for collective complaints. * Preparing technical reports and progress updates on warranty resolution. * Mitigating conflicts before legal or media escalation. * This role requires high political maturity and group management skills. * Individual client management * Handling critical or escalated clients. * Addressing situations with a solution\-oriented approach. * Ensuring clear and documented communication. * Safeguarding corporate image. * Cross\-departmental coordination * Providing feedback to construction regarding recurring failures. * Aligning commercial area expectations regarding delivery timelines. * Coordinating with legal department on contractual matters. * Participating in quality committees and project close\-out activities. * Supplier management * Evaluating repair contractors. * Controlling quality and execution timelines. * Negotiating intervention costs. * Measuring performance via KPIs. * Budget control * Managing annual after\-sales budget. * Implementing plans to prevent recurring incidents. **Required Profile:** * Education: Civil Engineering, Architecture, or related field. * Experience: 5–8 years in real estate or construction sector. * Experience leading after\-sales departments. * Knowledge and practical experience managing condominium meetings. * Experience handling individual and collective client relations. **Critical Competencies:** * Collective conflict management. * Emotional intelligence. * Negotiation. * Technical\-operational leadership. * Executive communication. * Firmness with problem\-solving orientation. * Reputation containment capability. **We Offer:** * Job stability and career development in the role. * Collaborative work environment. * Statutory benefits. * Employment type: Full\-time, indefinite term. * Work location: On\-site employment Employment type: Full\-time Salary: $30,000\.00 \- $35,000\.00 per month Application Question(s): * What type of experience do you have with condominium meetings and administrative boards of developments? (Please briefly explain, starting with 'yes' or 'no'...) * How many years of experience do you have in housing delivery and warranty handling with co\-owners? (Please state number of years first...) * Do you have verifiable experience with critical clients? (Please start with 'yes' or 'no'... and provide a brief example) * In which city do you currently reside? * Please indicate your academic degree and highest completed qualification, specifying whether you hold a professional title and/or license. * Do you prefer to apply for the San Miguel de Allende vacancy, the Celaya vacancy, or both? Work location: On\-site employment
