Monitoring Support

Description

Job Summary: We are seeking a Monitoring Support professional with expertise in technical support, user assistance, and incident resolution for security systems and computer equipment. Key Responsibilities: 1. Technical support for computer equipment and systems 2. Support for branches and users 3. Support for security systems (cameras, alarms, access control) JOIN OUR TEAM! Position: Monitoring Support (Rotating Shift) We are looking for a candidate with knowledge of technical support, user assistance, and incident resolution related to security systems and computer equipment. Schedule: * Monday to Saturday * Fixed day off on Sunday * Rotating shifts: * 7:00 a.m. to 12:30 p.m. * 2:30 p.m. to 8:00 p.m. * + 7-hour-30-minute workday + 30-minute lunch break We Offer: * Monthly gross salary of $10,000 * Statutory benefits * Savings fund * Birthday leave * Health benefits * IMSS insurance (upon completion of probationary period) * Uniform * Employee virtual store * Retirement fund Main Responsibilities: * Technical support for computer equipment and systems * Support for branches and users * Incident tracking for internet and software issues * Support for security systems: * Cameras * Alarms * Access control * + Video extraction and fault detection + Database updates + Service log preparation + Implementation of technical improvements and solutions Important Notes: * Guard duty may be required on certain holidays * Workdays falling on holidays will be compensated either monetarily per statutory requirements or with time off Location: Blvd. Francisco I. Madero \#520, Col. Centro Interested candidates are encouraged to apply or submit an updated CV.