Job Summary: Konecta is seeking a Training Instructor to train and certify new hires and operational teams, ensuring mastery of processes and customer service skills. Key Highlights: 1. Train and certify new hires and operational teams. 2. Deliver in-person and virtual training sessions. 3. Excellent work environment and professional development. Are you passionate about teaching, developing talent, and witnessing people grow through your guidance? At Konecta, we are looking for a **Training Instructor** with experience managing groups. If you possess energy, structure, and a results-oriented mindset—this is the place for you. **Training Instructor – Call Center.** **Job Purpose:** To train and certify new hires and operational teams through initial and ongoing training programs, ensuring mastery of processes, products, and customer service skills. * Deliver in-person and virtual training sessions (onboarding and refresher courses) * Facilitate groups using didactic techniques and interactive activities * Measure participants’ progress and performance * Administer assessments and provide feedback **Education (Bachelor’s degree preferred in):** * Psychology * Pedagogy * Education * Communication * Related fields **Experience:** * 2+ years as an instructor * Group facilitation experience * Development of training materials and manuals Training experience in customer service campaigns * **Mandatory Requirement:** ---------------------------- **Time availability** (Training operational hours — may include adjustments based on cohort start dates) **We Offer:** * Competitive salary * Statutory benefits * Job stability * Professional development * Opportunity to participate in a recognized brand campaign * Excellent work environment Contact: Margarita Cach Chi, Mobile: 5520809434 Email: margarita.cach@konecta.com