Job Summary: Support timely and accurate handling of requests in the shipment control area by generating administrative reports and coordinating shipments to improve customer satisfaction. Key Responsibilities: 1. Handle and follow up on assigned service reports 2. Generate administrative reports for shipments requiring them 3. Reconcile delivery and return manifests for local routes Logistics and Operations City: CAMPECHE Publication Date: May 19, 2026 Working Hours: 08:00 \- 17:00 Description: General Purpose Support the timely and accurate handling of requests entering the shipment control area by generating administrative reports and verifying data to coordinate shipments, thereby consistently meeting performance indicators to enhance customer satisfaction. Main Functions * Handle assigned service reports promptly and accurately * Report on services entering shipment control * Make timely and accurate calls to customers regarding shipments entered into shipment control * Generate administrative reports for shipments requiring them * Reconcile delivery and return manifests for local routes daily and physically Decision Making * Administrative report follow-up Internal Relationships * Operations * Commercial * Contact Center External Relationships * Customers Work Tools * BW * CRM * PC * LANDLINE / SOFT PHONE Education Education Level: High School or Technical Degree Preferably in Administration Knowledge Profile Microsoft Office: Basic. Performance indicator tracking. Experience Profile Customer Service: 6 months Problem Solving, Personnel Management.
Juan García
Indeed · HR
Juan García
Indeed · HR
