We at **Grupo FarmaTodo** want you to be part of our team! We are looking for a ***Technical Support Analyst*** with experience, proactivity, and the ability to efficiently solve problems, ensuring the proper functioning of our technological operations. **Requirements:** * Bachelor's degree or engineering in Systems, Computer Science, or related field. * Minimum of **2 years of experience in technical support** or computer-related areas. * Practical knowledge in: 1\. Support software, databases, and remote control tools. 2\. SQL Server (basic level). 3\. Networks, CCTV, and alarm security systems. * Analytical skills and ability to diagnose and resolve technical issues. * Proficiency with tools and equipment used in the field. * Availability to travel; providing support to foreign branches will be required. **Responsibilities:** * Install, configure, and maintain the technology used within the company. * Provide technical support to different internal departments (pharmacies, administrative area, etc.). * Perform diagnostics, repairs, and updates on equipment and systems (on-site and remotely). * Monitor and verify the proper operation of hardware, software, and networks. * Review and ensure system security (equipment, CCTV, alarms, and networks). * Document incidents and prepare weekly activity reports. * Configure and install internal networks. * Manage and follow up on support tickets, escalating to appropriate resources when necessary. If you meet the requirements and are interested in this position, apply through this channel or contact us via WhatsApp at the following numbers: **993 110 3322** **993 190 3436** Job type: Full-time, Indefinite duration Salary: $15,000.00 per month Benefits: * Option for indefinite contract * Life insurance Experience: * two: 1 year (Required) Travel availability: * 50% (Required) Work location: On-site employment