Field Technical Support

Description

Job Summary: We are seeking a Field Technical Support professional to diagnose failures, replace parts, and address customer reports on-site, ensuring timely resolution of incidents. Key Highlights: 1. Opportunity for continuous training as a Field Engineer. 2. Field role involving on-site support at remote locations. 3. Responsible for the timely resolution of technical incidents. **Compusof México** We are looking for your talent as Field Technical Support in **Aguascalientes.** **Requirements:** * Technical degree in Computer Science, Systems, or equivalent in a related field. * Experience as a Field Engineer or Technician in telecommunications, systems, technical support, or related areas (minimum 6 months of experience). **Knowledge:** * Maintenance and repair of computer equipment. * Laser printers. * Telephony and networking (basic level). * Structured cabling (desirable). * Configuration of Routers, Switches, and Network Switches. **Responsibilities:** * Diagnose failures reported by customers. * Replace parts, track incidents, provide on-site support, and close reports. * 100% FIELD WORK. **Job Responsibilities:** Timely resolution of incidents and/or technical failure requests reported by users, within the timeframes agreed upon with the client. **We Offer:** * Training as a Field Engineer. * Continuous training. * Statutory benefits. * Per diems. * Per diem card. **Work Arrangement:** 100% On-site field work. Support at remote locations outside the employee's city of residence.