Involves performing administrative and coordination tasks related to operations, which may include data entry, ramp activities, sorting, tracking, dispatching, and local customer service. While operational tasks may be part of these roles, most of the time is dedicated to office activities. General Job Description: Advise and offer the range of products and services to customers in order to achieve the organization's sales goals, as well as develop frequent and credit customers. * Performs a variety of customer service, administrative, and office tasks requiring direct or indirect interaction with customers. * Assists customers with package tracking, answers questions about FedEx products and services either at counter or over the phone. * Verifies packages ensuring proper labeling, legality of contents including weight and size, appropriate packaging, declared value, special requirements for handling hazardous materials, and compliance with required customs documentation for destination. * Collaborates in budget compliance, income/expenses, and supports optimizing branch profitability through resource optimization. * Responsible for opening and closing the branch, maintains a clean work area, checks furniture and work materials. Respects customer service response times. * Identifies new customers or additional business opportunities and offers the most suitable services and solutions, opens new accounts, obtains additional shipments, and presents sales opportunities. * Ensures excellent customer experience by developing and providing appropriate solutions to different customer issues. * Follows up on commercial and administrative processes, communicating with involved departments. Responsible for safeguarding company values and preventing deviations, shortages, and improper handling within the WSC. * Requests necessary supplies for daily documentation and packaging of shipments. * These are the primary responsibilities performed with greater importance or frequency Minimum Requirements: Minimum Education Level: * High school diploma or equivalent. * Language: Proficiency in English. Minimum Experience: * Two (2) years of experience in sales and/or face-to-face customer service * Demonstrated solid knowledge in handling valuables and cash. * Previous experience in FedEx SCS Warehouse with good knowledge of operations and key customer requirements. Minimum Required Skills: * Ability to lift 34 kg and maneuver packages weighing up to 68 kg using proper equipment * Accuracy and attention to detail * Planning and organizational skills * Interpersonal skills * Problem-solving ability * Ability to determine and coordinate tasks for self and others. * Strong interpretation skills with experience translating specific customer instructions into viable requirements * Strong technological tool skills, e.g., scanner/printer/intranet, etc., with ability to perform basic maintenance tasks. * Strong general office skills including typing, filing, and computer knowledge. * Strong communication and interpersonal skills. * Clear and articulate voice * Clean and neat appearance FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: * 2020 Fortune’s World Most Admired Companies (14th) * 2019 Fortune’s Best Places to Work (15th) * 2019 Forbes’s One of the “Best Employers for Diversity” * 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) * 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years * 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a socially responsible company * 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. * 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.