Information Technology Analyst

Description

Job Summary: We are seeking an IT Analyst to manage and support the company's technological infrastructure, ensuring the proper functioning of systems, networks, equipment, and digital platforms. Key Responsibilities: 1. Manage and support the company's technological infrastructure. 2. Ensure the proper functioning of systems, networks, and equipment. 3. Provide technical support and information analysis to various departments. **Description:** ---------------- We are a Mexican company specializing in printing and document management solutions, with a strong presence in Quintana Roo. We are partners of brands such as Xerox, HP Latex, and Epson, offering sales, leasing, and technical service for multifunctional devices, plotters, and graphic arts equipment. **What Are We Looking For?** We seek a responsible IT Analyst to manage and support the company's technological infrastructure, ensuring the proper functioning of systems, networks, equipment, and digital platforms. This role will serve as a key ally to administrative, commercial, and technical departments, providing support, information analysis, and assistance in operational and commercial processes. **Main Responsibilities:** Provide on-site and remote technical support (equipment, networks, telephony, and CCTV). Administer and maintain systems, servers, and digital platforms. Assist with the installation, configuration, and maintenance of computing equipment. Analyze data for commercial campaigns and web platforms. Participate in procurement and tendering processes with a technical focus. Generate sales, inventory, and performance reports. Provide technical support to customers and internal users. Backup data and monitor databases. **We Offer** Monthly salary: $14,000.00 gross Statutory benefits Work schedule: Monday to Friday, 9:00 am to 6:00 pm Work location: Av. Uxmal at Av. Nader, Cancún **Requirements:** --------------- **Requirements:** Completed degree in Computer Science, Information Systems, or related field. Minimum 2 years of experience in technical support or IT-related roles. Knowledge of networks, structured cabling, hardware, and software. Basic knowledge of databases (SQL) and Windows servers. Experience in both remote and on-site technical support. Basic-to-intermediate English proficiency.