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Merced Gómez, Álvaro Obregón \n**Work Mode:** On-site \n**Salary:** $10,000 net monthly\n\n**Job Description** \nAt C8, we are seeking a highly analytical and results-oriented **Quality Analyst**, responsible for ensuring compliance with service standards, driving continuous process improvement, and delivering excellence in customer experience.\n\n**Responsibilities**\n\n* Monitor and evaluate agent interactions (calls, emails, and chats) using quality control tools.\n* Verify adherence to scripts, operational protocols, and established service standards.\n* Provide structured, objective, and timely feedback to support agent competency development and performance improvement.\n* Prepare and present quality reports with analysis of key metrics, such as standard compliance, customer satisfaction, and first-contact resolution.\n* Actively participate in calibration sessions with supervision and training teams.\n* Collaborate on the design, updating, and standardization of scripts, procedural manuals, and training materials.\n\n**Requirements**\n\n* Minimum of **1–2 years’ experience as a Quality Analyst in a Contact Center**\n* Knowledge and proficiency in quality monitoring tools and CRM systems.\n* Ability to analyze data and produce executive-level reports.\n* Excellent oral and written communication skills.\n* Skill in delivering data-driven, constructive feedback.\n* Strong attention to detail and commitment to quality standards.\n* Ability to work independently and collaboratively within a team.\n* Proficiency in **Microsoft Office (Excel, Word, and PowerPoint)**.\n* Age: **26–35 years**.\n\n**We Offer**\n\n* **Minor medical expense insurance** effective from the first month.\n* **Net monthly salary of $10,000**.\n* Job stability.\n* A professional environment focused on continuous improvement and talent development.\n\n**Interested candidates who meet the profile may apply through this channel or contact Tania Martínez at 56 5731 9340** \n\nEmployment Type: Full-time\n\nSalary: Starting at $10,000.00 per month\n\nBenefits:\n\n* Salary increases\n* Employee referral program\n* Medical insurance\n* Vision insurance\n* Dental insurance\n\nWorkplace: On-site employment","price":"MXN 10,000/month","unit":"per month","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766595654000","seoName":"Analista+de+Calidad+Call+Center+%7C+Contrataci%C3%B3n+inmediata","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-calimaya/cate-sales-outbound/analista%2Bde%2Bcalidad%2Bcall%2Bcenter%2B%257c%2Bcontrataci%25c3%25b3n%2Binmediata-6484424376012912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"1731ec86-6d9e-4a4a-b9e6-47a2e2a451f0","sid":"26c08fb3-20ef-4d94-9fbc-70d7772520e0"},"attrParams":{"summary":null,"highLight":["Call center interaction monitoring","Agent feedback for continuous improvement","$10,000 net monthly"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1766595654376,"categoryName":"Sales - Outbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Magisterio Nacional 161, Tlalpan Centro II, Tlalpan, 14000 Ciudad de México, CDMX, Mexico","infoId":"6484424366515312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Service Telephone Operator","content":"**HR CONNECT S.A. DE C.V. is seeking a Customer Service Telephone Operator in Tlalpan, Mexico City**\n-------------------------------------------------------------------------------------------------------\n\n\n### **Customer Service Telephone Operator**\n\n **Join our team and deliver an excellent customer experience!**\n\n \n\nWe are looking for service-oriented individuals with excellent communication skills and customer service experience to join our multichannel call center.\n\n### **Requirements**\n\n* Completed high school education (full and legible certificate)\n* Minimum of **1 year of customer service experience in a multichannel call center**\n* Proficiency in PC use and digital tools\n* Excellent voice tone, diction, and spelling\n* Strong customer service orientation\n\n### **Responsibilities**\n\n* Provide customer service through multiple channels: **phone calls, chat, and email**\n* Resolve customer inquiries and guide them regarding their **online purchases**\n* Assist with:\n\n\n\t+ Order tracking\n\t+ Exchanges and returns\n\t+ Departmental credit card transactions\n\t+ Billing\n\n### **We Offer**\n\n* Statutory benefits from day one\n* **Monthly food vouchers** (deposited during the second half of the month)\n* **Life insurance**\n* **$1,000 retention bonus** upon completing 3 months with the company\n\n### **If you meet the profile and seek job stability, this opportunity is for you.**\n\n **Apply now and become part of our team!**\n\n **Desired education level:** \n\nBasic\n\n\n**Desired experience level:** \n\nEntry-level\n\n\n**Departmental function:** \n\nCustomer service\n\n\n**Industry:** \n\nConsumer services\n\n \n\n \n\n*This vacancy originates from the Talenteca.com job board:* \n\n*https://www.talenteca.com/anuncio?j\\_id\\=694992986900003b00367c34\\&source\\=indeed*","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766595653000","seoName":"customer-service-telephone-operator","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-calimaya/cate-sales-outbound/customer-service-telephone-operator-6484424366515312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"d8b1d1d1-6b1a-44c8-bbdc-7f722126a73d","sid":"26c08fb3-20ef-4d94-9fbc-70d7772520e0"},"attrParams":{"summary":null,"highLight":["Excellent customer service","Multichannel support","Retention bonus of $1,000"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1766595653633,"categoryName":"Sales - Outbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Ladera 201, Lomas de Bezares, Miguel Hidalgo, 11910 Ciudad de México, CDMX, Mexico","infoId":"6484424350937712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Talent Acquisition Recruiter","content":"**Join our team at Grupo Manju as:**\n\n***\"Talent Attraction Analyst\"***\n\n**We offer:**\n\n* Salary: MXN $12,000 net per month\n* Statutory benefits.\n* Professional development opportunities.\n* Schedule: Monday to Thursday, 10:00 AM–6:00 PM; Friday, 10:00 AM–3:00 PM.\n\n**Requirements:**\n\n* Bachelor’s degree in Psychology, Business Administration, or related field.\n* Minimum two years of experience in Recruitment and Selection—preferably within restaurants or call centers—is mandatory.\n* Must reside near the workplace.\n\n**Responsibilities:**\n\n* Recruitment and selection of operational staff for branches.\n* Management and administration of various job boards/social media platforms to post vacancies.\n* Selection process: initial, in-depth, and competency-based interviews.\n* Candidate screening: administering and interpreting psychometric tests and reference checks.\n* Tracking candidate submissions to internal clients for selection and hiring.\n* File compilation and management.\n* Reporting on recruitment and selection metrics.\n\n**Key skills:**\n\n* Effective and persuasive communication.\n* Results-oriented mindset with a strong sense of urgency.\n* Organizational skills and ability to manage multiple processes simultaneously.\n* Empathy and excellent interpersonal skills when engaging with candidates.\n\n***IF YOU ARE INTERESTED, APPLY THROUGH THIS CHANNEL OR CONTACT US AT THE FOLLOWING NUMBERS: 5 5 1 1 3 2 9 7 6 8 \\- 5 5 3 4 5 2 9 4 3 3*** \n\nEmployment type: Full-time\n\nSalary: Starting from MXN $12,000.00 per month\n\nWork location: On-site","price":"MXN 12,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766595652000","seoName":"recruiter-of-personnel","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-calimaya/cate-sales-outbound/recruiter-of-personnel-6484424350937712/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"0a4bcf79-365f-4054-ae71-75a1d1a4dc61","sid":"26c08fb3-20ef-4d94-9fbc-70d7772520e0"},"attrParams":{"summary":null,"highLight":["Full-time position with competitive salary","Bachelor's degree required","Experience in recruitment and selection"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1766595652417,"categoryName":"Sales - Outbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Mercado Santa Fe, Sta Fé, 01210 Ciudad de México, CDMX, Mexico","infoId":"6484378812812912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Accounts Payable Coordinator","content":"Job Description\n\n**Are You Ready to Make It Happen at Mondelēz International?**\n\n**Join our Mission to Lead the Future of Snacking. Make It Matter.**\n\n\nYou work in Mondelēz International Digital Services, coordinating your duties to support impeccable service operations. In this role, you work with other employees to ensure that processes are adhered to and documented.\n\n**How you will contribute**\n\n\nWhen you receive a request that is pertinent to your area of responsibility, you will review and co\\-ordinates activities to respond to that request, communicating progress to clients and scheduling meetings as appropriate, and ensuring service quality is delivered. Good technical writing skills are necessary in this role because you will write documentation and follow up on down\\-stream processes. In addition, you will manage the filing and storage of documentation, ensuring that Mondelēz International complies with the appropriate data privacy and legal requirements. You will also initiate and follow up on activities as required by third\\-party vendors, ensure the accuracy and timeliness of data and produce and analyze reports as required, and recommend and take action on opportunities for continuous improvement.\n\n**What you will bring**\n\n\nA desire to drive your future and accelerate your career. You will bring experience and knowledge in:\n\n* Your specific process area\n* Working in a shared service organization\n* Operational excellence and a customer service focus\n* Data processing, computer applications or call center applications\n* Communicating and interpersonal skills, taking initiative\n* Analysis\n* Accuracy and organizational skills\n\n\nNo Relocation support available\nBusiness Unit Summary\n\n\nMondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth\\-watering global brands such as *Trident*, *Oreo*, *Philadelphia*, and local jewels like *Clorets* and *Bubbaloo*. We are leaders in the making of cream cheese, powdered beverages and confections—in fact, we make seven out of every 10 chewing gums consumed by Mexicans. Our growth is supported by our cutting\\-edge manufacturing facilities, such as our Puebla Plant and Nuevo León HUB, which are the largest gums, candies and biscuits factories in the world in terms of volume. You can buy are products in 900,000 places in Mexico. We are also home to one of the 11 technology centers Mondelez International has worldwide, a specialized gum and candy facility that places us at the forefront of innovation and development in the country and drives our purpose to lead the future of snacking. We are pioneers in the country in work\\-life balance practices such as extended maternity leave, open spaces, remote work and flexible working hours.\nMondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.\n\n\nJob Type\n\n\nTemporary (Fixed Term)\nService Operations (Delivery)\nGlobal Business Services","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766592094000","seoName":"accounts-payable-coordinator","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-calimaya/cate-sales-outbound/accounts-payable-coordinator-6484378812812912/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"f7fbab7a-7be5-4596-986f-8c90a0c2aece","sid":"26c08fb3-20ef-4d94-9fbc-70d7772520e0"},"attrParams":{"summary":null,"highLight":["Support service operations","Coordinate client requests","Ensure compliance with legal requirements"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1766592094750,"categoryName":"Sales - 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Here, you will be responsible for processes, analysis, operational follow-up, and continuous improvement in relationships with strategic accounts.\n\nWhat will you do in this role?\n\n* Manage and track purchase orders through retail/self-service portals.\n* Serve as the primary contact point between retail customers and internal departments (logistics, planning, billing).\n* Ensure on-time delivery, adherence to agreed-upon dates, and service-level commitments.\n* Analyze service, order, and deviation KPIs to support decision-making.\n* Develop reports and dashboards using advanced Excel.\n* Identify process improvement opportunities that enhance operational efficiency and customer experience.\n* Support coordination and follow-up of the customer service team’s activities.\n\nWhat are we looking for in you?\n\n* Completed bachelor’s degree and official diploma in Industrial Engineering, Logistics, Business Administration, or related field.\n* **2–5 years** of experience in customer service, logistics, or supply chain, specifically with **retail/self-service clients**.\n* **Mandatory experience managing retail portals** (Walmart, Soriana, Oxxo, and/or Chedraui).\n* Proficiency in **advanced Excel** (pivot tables, dashboards; macros preferred).\n* Analytical, organized, and results-oriented profile.\n* Ability to collaborate across multiple departments and perform effectively under operational pressure.\n\n*Call center or traditional customer service experience is not considered.*\n\nWhat do we offer?\n\n* Competitive salary and benefits exceeding statutory requirements.\n* Major medical expense insurance and food vouchers.\n* Professional development plan within the supply chain and retail customer service function.\n* Dynamic, structured work environment with real-world challenges.\n* Direct exposure to strategic retail-chain clients.\n\nEmployment type: Indefinite-term contract\n\nSalary: $30,000.00 – $35,000.00 per month\n\nBenefits:\n\n* Life insurance\n* Food vouchers\n\nApplication questions:\n\n* Do you have experience managing portals with retail-chain clients? (Specifically Walmart, Chedraui, Soriana, Oxxo) MANDATORY REQUIREMENT — DO NOT APPLY IF YOU LACK THIS KNOWLEDGE.\n* Do you hold your official diploma and professional license?\n* What is your date of birth?\n* Which advanced Excel tools do you master (macros, dashboards, pivot tables)?\n\nWork location: On-site","price":"MXN 30,000-35,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766585331000","seoName":"senior-customer-service-analyst-retail-customers","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-calimaya/cate-sales-outbound/senior-customer-service-analyst-retail-customers-6484292241651312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"31a40652-6067-4398-917e-c417dfbaed5b","sid":"26c08fb3-20ef-4d94-9fbc-70d7772520e0"},"attrParams":{"summary":null,"highLight":["Manage purchase orders via retail portals","Primary contact point between retail customers and internal departments","Advanced Excel and KPI analysis"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Toluca de Lerdo,Estado de México","unit":null}]},"addDate":1766585331379,"categoryName":"Sales - Outbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Magisterio Nacional 161, Tlalpan Centro II, Tlalpan, 14000 Ciudad de México, CDMX, Mexico","infoId":"6484292224576112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"WFM Analyst – Call Center","content":"*This job posting originates from the Talenteca.com job board*\n\n### **Job opening at Talentos y Formación, Carretera Picacho Ajusco – Tlalpan, Mexico City**\n\n\n**WFM Analyst – Call Center**\n\n **Responsibilities**\n\n \n\n* Forecasting call or contact volumes.\n* Staff planning and schedule creation.\n* Real-time monitoring (RTA) and adherence control.\n* Incident management and support.\n* Preparation of operational and performance reports.\n\n **Required Profile**\n\n \n\n* Minimum 6 months of WFM experience in a call center.\n* Experience in forecasting, scheduling, and RTA.\n* Knowledge of operational KPIs.\n* Intermediate/advanced Excel skills (test required).\n\n \n\nSchedule: Monday to Saturday\n\n **Desired Education Level:** \n\nHigh School Diploma (or equivalent)\n\n\n**Desired Experience Level:** \n\nMid-level\n\n\n**Departmental Function:** \n\nCustomer Service\n\n\n**Industry:** \n\nInsurance / Insurance Company\n\n\n**Skills:** \n\n* Organization\n* Consistency\n* Ethics\n\n \n\n \n\n*This job posting originates from the Talenteca.com job board:* \n\n*https://www.talenteca.com/anuncio?j_id=694490a3520000450069e05e&source=indeed*","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766585330000","seoName":"wfm-analyst-call-center","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-calimaya/cate-sales-outbound/wfm-analyst-call-center-6484292224576112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"327a76e6-d5d7-46b2-bbd7-76025c26d3a9","sid":"26c08fb3-20ef-4d94-9fbc-70d7772520e0"},"attrParams":{"summary":null,"highLight":["Forecasting and scheduling","Call center experience","Excel intermediate/advanced"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1766585330044,"categoryName":"Sales - Outbound","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1266,1624","location":"Av. Insurgentes Sur 3493, Miguel Hidalgo Villa Olímpica, Tlalpan, 14020 Ciudad de México, CDMX, Mexico","infoId":"6484092116019312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Service Representative","content":"**LightHouse Reps** is a boutique agency representing high-performance architectural lighting brands.\n\nWith offices in Mexico City, we connect international manufacturers with lighting design firms, architects, interior designers, distributors, and end customers across Mexico.\n\nOur work combines specification development, technical and commercial support, training, workshops, live presentations, and participation in industry events. All with one clear objective: ensuring that the brands we represent have well-supported projects, transparent processes, and greater business opportunities in the Mexican market.\n\n**About the Role**\n\nWe are seeking a highly organized and reliable **Customer Service Representative** to support our daily operations and project pipeline.\n\nThis is not a call center role. You will serve as the operational backbone of our sales efforts: ensuring quotes are sent, orders are tracked, deliveries are followed up on, and every client receives clear and timely information.\n\nIf you enjoy checklists, follow-ups, and seeing items move from “pending” to “done,” this role is for you.\n\n**What You’ll Do**\n\n* Respond to customer, dealer, and specifier inquiries via email, phone, and messaging platforms in a clear, professional, and timely manner.\n* Track quotes, purchase orders, and deliveries, ensuring all data is accurate and updated in our systems.\n* Coordinate with manufacturers, logistics partners, and the internal team to resolve issues and keep projects on schedule.\n* Maintain organized records of customer interactions, open issues, and project status (CRM, spreadsheets, shared folders).\n* Proactively follow up on missing information, approvals, payments, and delivery dates to prevent delays.\n* Escalate critical or complex issues to management with clear context and documentation.\n* Prepare simple reports, summaries, and supporting materials for internal and client meetings.\n* Collect feedback from clients and partners and share it with the team to improve our service and processes.\n\n**What You Bring**\n\n* 2–3+ years of experience in customer service, sales support, order management, or project coordination.\n* Demonstrated ability to handle multiple tasks, prioritize effectively, and follow through to resolution.\n* Strong attention to detail, accuracy with data, and a high sense of ownership.\n* Excellent written and verbal communication skills.\n* Comfortable working in a fast-paced, project-based environment.\n* Experience with CRM tools, spreadsheets (Excel/Google Sheets), and office productivity software.\n* Fluency in Spanish and English (written and spoken) is required.\n* Experience in **lighting**, **architecture**, **design**, or the **construction industry** is a strong plus, but not mandatory.\n\n**What We Offer**\n\n* The opportunity to work closely with premium international lighting brands and top design firms in Mexico.\n* A key operational role where your work directly impacts our projects and client satisfaction.\n* Growth opportunities into more senior roles in operations, project management, or sales support.\n\nJob Type: Full-time\n\nPay: $15,000.00 per month\n\nApplication Question(s):\n\n* Experience in Lighting/Architecture sector\n\nEducation:\n\n* Bachelor's (Required)\n\nExperience:\n\n* customer service: 1 year (Required)\n\nLanguage:\n\n* English (Required)\n\nWork Location: In person","price":"MXN 15,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766569696000","seoName":"customer-service-representative","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-calimaya/cate-sales-outbound/customer-service-representative-6484092116019312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"ce27303a-5a8e-45cd-835e-c3e7faaecf5f","sid":"26c08fb3-20ef-4d94-9fbc-70d7772520e0"},"attrParams":{"summary":null,"highLight":["Support sales operations and project pipeline","Track quotes, orders, and deliveries","Coordinate with manufacturers and logistics partners"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ciudad de México,Ciudad de México","unit":null}]},"addDate":1766569696564,"categoryName":"Sales - 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México 144, Cuajimalpa, Cuajimalpa de Morelos, 05000 Ciudad de México, CDMX, Mexico","infoId":"6484219097664112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Loss Analyst II","content":"Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best\\-in\\-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.\n\n\n**What Part Will You Play?**\n----------------------------\n\n* Assist leadership in onboarding tasks to include access requests and peer setup. Act as the Subject Matter Expert (SME) and the process trainer of the Collections and Loss Management Team, and support team objectives by means of effective quality monitoring and the efficient dissemination of information relevant to the process. Support and participate in training of New Hires. Assign evenly distributed workload to level I and II analysts. Provide constructive process feedback for possible procedural improvements. Act as SME by sharing knowledge of policies and procedures through the organization\n* Perform routine administrative functions (complexity increases proportionately with days balance outstanding) to include but not limited to answering emails received from internal and external customers within service level agreements while providing the best possible experience. Complete high level administrative duties to include Losses and recoveries reporting, informative reporting for monthly budget projections, gather and maintain list of accounts to be turned over to third party collections. Make, receive and assist with calls through assigned call center queue/s. Assist in escalation calls and high level depository bank/Partner/STW communications.\n* Manage and resolve a working list of all items in collection to Global Payments under a high stress and evolving environment while adhering to time management standards to all members to meet a set metric. Allocate payments from third party collections agency.\n* Review and inform customers of delinquent / past due accounts indebted to Global Payments as outlined in the process to result in recovery. Examine merchant accounts to determine the appropriate approach and follow established plans to collect the outstanding balance; negotiate (un)scripted payment options with delinquent customers while following various applicable regulatory requirements. Review and request supporting documentation to build accurate reporting inclusive of Briefs, Loss Reports, weekly updates and Sponsor Bank calls. Provide merchants with education on outstanding balances to include; fees, chargebacks, refunds and other monetary adjustments as well as preventative measures.\n* Lead information sessions with various areas of the Organization. Research delinquent / past due accounts by collaboration with Settlement Operations, Accounting, Client Managers, Account Reps, Pricing, Maintenance, and Credit/Underwriting to determine cash flow, potential file build errors, merchant expectation and fees clarification. Liaise with legal to assist merchants. Document and monitor bankruptcy proceedings including filing/completing proof of claims. Issue debt\\-related demand letters.\n* Assess vulnerabilities through effective investigation of accounts with existing debt/s and make effective decisions on future steps regarding collections to possible termination of the client relationship. Reserve / release through multiple methods including ACH, Wires, EFT and Check distribution of merchant funds where appropriate, while assessing mitigating circumstances that would require extended reserves and appropriate securities. Discern appropriate write off action to determine proper budget impact.\n* Analyze trends in business gaps/misses, merchant processing and demographics that may expose Global Payments to further losses. Proactively review primary reserve account negative balances and representment reports to prevent possible loss\n* Generate and distribute reports as needed or assigned.\n* Demonstrate functional knowledge of skip tracing techniques by utilizing all available tools including Accurint, Google, Facebook, LinkedIn, MAC, MATCH and Pacer.\n* Utilize training, reference materials and instruction of more experienced peers to develop knowledge of the collections regulatory environment and demonstrate a working knowledge of the company and assigned client's policies and procedures.\n* Other duties assigned\n\n**What Are We Looking For in This Role?**\n-----------------------------------------\n\n**Minimum Qualifications**\n--------------------------\n\n* High School Diploma or Equivalent\n* Typically Minimum 4 Years Relevant Exp\n* 6 months as a Loss Analyst II and performance meets expectations\n\n**Preferred Qualifications**\n----------------------------\n\n* Associates or Bachelors Degree\n\n**What Are Our Desired Skills and Capabilities?**\n-------------------------------------------------\n\n* Skills / Knowledge \\- As a skilled specialist, completes tasks in resourceful and effective ways.\n* Job Complexity \\- Works on assignments requiring considerable initiative. Understands implications of work and makes recommendations for solutions.\n* Supervision \\- Proposes methods and procedures on new assignments. May be informal team leader.\n\nGlobal Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. 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