Position Summary: We are seeking a QAD Support specialist to handle Level 1 and Level 2 support tickets, resolve operational and technical incidents, and perform platform monitoring. Key Responsibilities: 1. Handling of Level 1 and Level 2 support tickets related to QAD ERP. 2. Resolution of basic operational and technical incidents. 3. Basic platform monitoring and service validation. We are a consulting firm with over 15 years of experience serving clients worldwide; we have a presence in Europe, the United States, Asia, and Mexico. We are currently seeking your talent to join us as: QAD Support: Responsibilities: • Handling of Level 1 and Level 2 support tickets related to QAD ERP. • Resolution of basic operational and technical incidents. • Appropriate escalation of incidents to Level 3 or vendors when applicable. • Basic platform monitoring and service validation. • Execution of recurring operational tasks (jobs, batch processes, validations). Requirements: • 3–5 years of IT support experience with QAD ERP. • Experience in Level 1 and Level 2 support within production environments. • Operational knowledge of databases (basic queries, validations). • Proficiency with Linux, Unix, and/or Windows operating systems at the user/operational level. • Experience in basic log analysis. • Use of ITSM tools for ticket management. Work Modality: 80% remote. • Schedule: Monday to Friday, 8 hours per day. • Location: Lomas de Santa Fe, Contadero, Cuajimalpa de Morelos, 05348 Ciudad de México, CDMX. • Employment Type: Freelance. If you meet the profile, don’t hesitate to apply! -Requirements- Minimum Education: Higher Education – Bachelor’s Degree 3 years of experience Age: between 23 and 50 years old Keywords: support, support, support