Summary: This role involves managing certification documents and correspondence, processing backend work, analyzing data for discrepancies, and actively supporting continuous improvement initiatives. Highlights: 1. Manage certification documents and correspondence using system software 2. Analyze data for discrepancies and resolve issues proactively 3. Support continuous improvement initiatives and business transformation * Attend training and meet qualification requirements in majority of job types. Fully understand the end\-to\-end process flow and system software and tools (internal and customer facing) utilized to manage certification documents and correspondence while following appropriate Work Instructions/ SOPs. * Utilize system software and tools (internal and customer facing) to manage certification documents and correspondence while following appropriate Work Instructions/ SOPs. * Receive projects for processing backend work from various functions and Industries. * Review project details to ensure readiness of information to process and determine further hand\-off to subsequent function/ processes as applicable at the end of project completion. * Demonstrate ability to analyze data post certification for discrepancies then proactively communicate with appropriate function/departments to resolve issues within a project, if any, in order to complete assigned task/project in a timely manner. * While processing backend work, documents project status as needed. * Resolves problems in an expedient, professional and courteous manner. * Expediently manages and maintains personal request queues and email box. * Attends to emails from stakeholders with sense of urgency and seeks the direction from leadership to resolve issues requiring additional help. * Be a change agent, actively supports Business Transformation efforts and continuous improvement initiatives that drive quality and efficiency. * Ability to work effectively with a diverse team. * Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices. * Perform other duties as directed. * Minimum 2 years of working experience in similar role. * Higher Secondary Education/ University degree or Diploma is required depending on the region. * Should possess basic computer knowledge and shall be well versed with MS word and should have good Keyboard skills. * English skills intermediate level / should possess strong communication skills, critical thinking and interpretation skills. * Ability to handle repetitive day to day tasks without sacrificing quality. * Must work well independently and actively engage in team discussions, providing feedback when applicable.