* **Manage, coordinate, and supervise customer freight** * **Provide immediate and personalized service; adapting to the needs of each customer** * **Coordinate with the planning and dispatch departments to establish dates and times for unit assignments** * **Maintain constant communication with the customer regarding the status of their shipments** * **Enter and update shipment documentation and information (Ratecon – BOL – POD) in the system** * **Send the tracking link to the customer** * **Ensure closure of each load on freight platforms, always verifying that information and documentation are clear, accurate, and complete.** * **Prepare internal shipment tracking reports, including history per customer, status, incidents, and outcomes. Populate the shipment report and equipment control report.** * **Notify the customer upon delivery** * **Send POD and evidence (photographs) of unloading** * **Collect necessary documentation for the billing department, ensuring it is clear, complete, and timely** * **Ensure customer satisfaction.** * **Prepare periodic performance, operations, and customer scoreboard reports for analysis by the quality department and continuous improvement initiatives** * **Rates for current customers.** Employment type: Full-time Salary: $4,500.00 – $5,500.00 per week Benefits: * Company parking * Free parking * Option for indefinite-term contract * Company phone Work location: On-site employment