Technical Support Technician

Description

Printing distributor is seeking: **Service and Repair Technician (multifunctional devices).** We are looking for Printing Equipment Technicians with experience in the following brands: Sharp, Samsung, HP, Lexmark, Ricoh, among others. Familiarity with these brands is mandatory for hiring, as well as knowledge of network connectivity. Requirements: * Proven experience in technical support for printers and multifunctional devices. * Higher Education Certificate / Technical Degree in Systems, Electronics, or related field. * Courses or Certifications (Mandatory). * Extensive knowledge of repairs for printers and multifunctional devices from the following brands: Sharp, Samsung, HP, Lexmark, Ricoh. * Flexible schedule and willingness to travel. * Experience using and handling generic consumables. Main responsibilities: * On-site or field attendance of tickets assigned by the Help Desk. (Hardware/software/firmware troubleshooting, connectivity issues, spare parts delivery, consumables delivery, remote fault resolution, telephone technical advice, support for external reports — travel allowances will be provided when assigned, equipment rehabilitation, diagnostics, and other related activities). * Tracking and closure of assigned tickets in the Help Desk system. * Maintaining order and organization in report documentation. * Submitting reports/manuals requested by the department head. * When on-site (government or private institution), comply with internal rules and programs. * Primary communication must be maintained with the Help Desk Coordinator and direct supervisor. We offer: * Schedule: Monday to Friday. * Statutory benefits **(100% IMSS coverage, year-end bonus, vacation days, and vacation bonus).** * Additional benefits **(food vouchers, life insurance, and savings fund).** **If you meet this profile, apply through this channel!** Salary: $12,000\.00 \- $14,000\.00 per month Benefits: * Life insurance * Food vouchers Work location: On-site employment