**General Job Objective** Design, develop, and implement processes across the various business units of MAROL Corporate Group, ensuring information traceability, process standardization, and generation of evidence to support decision-making. **Key Responsibilities:** Design, update, and maintain policies, procedures, work instructions, forms, and matrices associated with each process. Implement and sustain the Quality Management System (QMS). Evaluate the QMS and implement improvements arising from audits, feedback, and/or performance analysis. Track Non-Conformities, Corrective Actions, and Preventive Actions, ensuring their closure with documented evidence. Implement and promote continuous improvement tools (PDCA, 5W2H, Ishikawa, Pareto, 5 Whys). **Responsibilities:** Develop and update procedures, flowcharts, and process sheets. Coordinate internal QMS audits, develop the annual audit program, and follow up on findings. Implement continuous improvement tools (Lean, Kaizen, 5S, Six Sigma). Collaborate with all departments to resolve technical issues (administrative and operational areas). Design and execute an annual audit plan. Education Academic Level: Bachelor’s Degree Professional Background: Industrial Engineering Areas of Expertise: Process Development, Continuous Improvement **Years of Experience in:** Implementation and administration of Quality Management Systems Design, mapping, documentation, and standardization of cross-departmental processes Internal audits, analysis of findings, and management of corrective and preventive actions Implementation of Lean, Six Sigma, or similar methodologies Direct collaboration with operational, administrative, and executive leadership to ensure traceability **Hard Skills** **Competency** Proficiency in continuous improvement methodologies: Lean, Kaizen, PDCA, DMAIC Creation and maintenance of efficiency, quality, and compliance KPIs Ability to structure RACI matrices, SIPOC diagrams, and professional flowcharts Full management of the internal audit lifecycle; development of corporate manuals, policies, procedures, and work instructions Version control and document management system administration Ability to design scalable processes for multiple business units **Soft Skills** **Competency** Process-oriented critical thinking; analytical capability and systemic vision Cross-functional leadership without hierarchical authority Executive communication with directors and managers Operational order and discipline Technical negotiation with departments that “do not follow processes” Ability to resolve issues seamlessly, logically, and with evidence-based reasoning **Requirements / Specific Conditions:** Willingness to travel: Yes Work locations: All corporate sites, based on planning Working hours: 9:00 AM – 6:00 PM, Monday to Friday; Saturday 9:00 AM – 2:00 PM Employment type: Full-time, Indefinite-term contract Salary: $15,000.00 – $20,000.00 per month Benefits: * Salary increases * Sick leave days * Option for indefinite-term contract Workplace: On-site employment